Question 1

Is a WhatsApp chatbot allowed by Meta?

Accepted Answer

Yes - when it runs through Meta's official WhatsApp Business API, which is exactly what Seekadu uses. Meta explicitly sanctions automation for businesses connected to the WhatsApp Business Platform. What Meta prohibits is unofficial libraries, third-party app impersonation, and any tool that bypasses the API - none of which Seekadu does. The WhatsApp chatbot you build with Seekadu is Meta-approved by construction.

Question 2

What is the WhatsApp Business API?

Accepted Answer

The WhatsApp Business API (now called the WhatsApp Business Platform) is Meta's enterprise-grade messaging infrastructure that lets businesses send and receive WhatsApp messages at scale through server-to-server connections rather than the consumer app. Unlike the free WhatsApp Business app, the API supports automation, multi-agent shared inboxes, broadcast campaigns to opted-in contacts, CRM integrations, and webhook-based triggers. Seekadu connects to the API as a Meta Business Solution Provider (BSP), so you get all those capabilities without managing the API yourself.

Question 3

What is the WhatsApp 24-hour messaging window?

Accepted Answer

When a customer messages your WhatsApp Business number first - or replies to a template you sent - a 24-hour customer service window opens. Inside that window, you (or Seekadu's AI) can send free-form messages with no template required. Once the window closes (24 hours of customer silence), any proactive message must use a Meta-approved template. Seekadu's AI handles all free-form replies inside the window in real time and alerts your team before a window is about to close - so no one misses a hot lead.

Question 4

How do WhatsApp broadcast campaigns work?

Accepted Answer

WhatsApp broadcast campaigns use Meta-approved template messages sent to opted-in contacts outside an active 24-hour window. Unlike email blasts, every broadcast lands in a private 1:1 conversation thread - not a group - so reply rates are dramatically higher. Seekadu's broadcast scheduler lets you select an audience segment, attach a Meta-approved template (Seekadu helps you get templates approved), schedule the send, and track delivery and read receipts. Opt-in compliance is built in: Seekadu records the source, timestamp, and channel for every contact who consented.

Question 5

What is a Click-to-WhatsApp ad?

Accepted Answer

A Click-to-WhatsApp ad is a Facebook or Instagram ad with a 'Send Message' button that, when tapped, opens a direct WhatsApp conversation with your business instead of a landing page. It's one of the highest-converting ad formats because the prospect is already in messaging mode. Seekadu handles the handoff automatically: the moment someone taps the ad and sends a first message, the AI picks up the conversation, qualifies the lead, and logs it to your CRM - all inside the same WhatsApp thread.

Question 6

How does opt-in and GDPR compliance work for WhatsApp?

Accepted Answer

Meta's WhatsApp Business policy requires explicit opt-in before you send proactive template messages to any contact. Seekadu enforces this at the infrastructure level: every contact in your WhatsApp CRM is tagged with consent source, timestamp, and language of consent. Seekadu never adds contacts to broadcast lists without a recorded opt-in. For GDPR compliance, data is processed under standard EU data-processing terms; you can export or delete any contact's data on request.

Question 7

Can Seekadu handle a multi-agent WhatsApp inbox?

Accepted Answer

Yes - this is one of the core reasons businesses graduate from the WhatsApp Business app to Seekadu. The native app ties your number to a single device, so teams end up sharing a phone or a password - a security risk and a compliance problem. Seekadu provides a web-based shared inbox where multiple agents handle conversations from the same WhatsApp number simultaneously, each with their own login, conversation assignment, and full audit trail. The AI handles the first reply; complex conversations are escalated to a specific agent with full context.

Question 8

How does WhatsApp CRM integration work?

Accepted Answer

Seekadu's WhatsApp CRM integration pushes every inbound and outbound message into a structured contact record automatically - no Zapier, no middleware, no manual exports. The moment a contact reaches your WhatsApp Business number (via DM, click-to-WhatsApp ad, wa.me link, or QR scan), Seekadu creates or updates a CRM record with their phone, name (if shared), conversation transcript, source attribution, AI qualification summary, and any custom fields you've configured. Conversation history exports as structured records; for everything else there's a REST API and webhook hooks. Your sales team sees the same conversation history whether they open the Seekadu inbox or their CRM - one source of truth.

Question 9

How much does a WhatsApp chatbot cost?

Accepted Answer

Seekadu's WhatsApp chatbot starts at €99.99/month (Starter plan) for a single WhatsApp Business number with the full AI chatbot, broadcast scheduler, shared inbox, and CRM integration. The Growth plan at €179.99/month adds multi-location and multi-account support plus advanced analytics. A Custom plan is available for higher message volume, multiple Business Manager accounts, and SLAs. The €99.99 figure is all-in: there is no separate WhatsApp Business API setup fee, no per-conversation charge from Seekadu, and no developer hours required. Meta charges per conversation independently - those rates depend on country and conversation category and are passed through at cost.

Question 10

How does the WhatsApp lead generation tool work?

Accepted Answer

Seekadu's WhatsApp lead generation tool captures leads across every entry point: inbound DMs, click-to-WhatsApp ads, wa.me links, QR code scans, and website widget handoffs. When a contact reaches your WhatsApp number, the AI qualifies them (budget, intent, timeline - whatever questions you configure), collects their details, and pushes a structured lead card to your CRM. Leads are tagged with entry source, conversation summary, and qualification score. No manual data entry, no lost follow-ups.

Question 11

What are wa.me links and how do I use them?

Accepted Answer

A wa.me link (e.g., https://wa.me/351912345678) is a WhatsApp-standard deep link that opens a new conversation with your business number when tapped. You can add a pre-filled message so the customer's first message is already written for them. Seekadu generates wa.me links for all your entry points - Instagram bio, Google Business Profile, email signature, website - and tracks which link triggered each conversation so you know which channel drives the most WhatsApp leads.

Question 12

How do I set up a WhatsApp Business API chatbot?

Accepted Answer

With Seekadu it takes about 15 minutes. Create your account, upload your business data (menu, FAQs, price list, policies - any format), connect your WhatsApp Business number through Meta's 1-click sign-in, and Seekadu's AI trains itself and goes live. You don't need to apply for WhatsApp Business API access separately - Seekadu handles the Meta verification as a Business Solution Provider. The only prerequisite is a business phone number not already registered to the consumer WhatsApp app.

Question 13

What is the difference between WhatsApp Business app and WhatsApp Business API?

Accepted Answer

The WhatsApp Business app is the free consumer-grade tool: one device, limited automation (quick replies only), no broadcasts over 256 contacts, no shared inbox. The WhatsApp Business API is the enterprise layer: server-to-server messaging, unlimited broadcasts to opted-in contacts using Meta-approved templates, multi-agent inboxes, CRM integrations, and full automation. Seekadu runs on the API, which is why it can automate WhatsApp replies, broadcast at scale, and serve multiple agents - none of which is possible with the free app alone.

Question 14

Does Seekadu support WhatsApp product catalogs?

Accepted Answer

Yes - Seekadu supports WhatsApp product catalog cards, which let you send rich product cards (image, title, price, description) inside a WhatsApp conversation. If a customer asks about a specific product or triggers a catalog keyword, the AI surfaces the relevant catalog card directly in the chat. Catalog cards are linked to your Meta Business Manager catalog so prices and availability stay in sync. This is especially powerful for ecommerce and restaurant menus where customers want to browse before committing.

Question 15

Can I automate WhatsApp replies without coding?

Accepted Answer

Yes - Seekadu is fully no-code. You connect your WhatsApp Business number through Meta's 1-click sign-in (no developer credentials required), upload your business data in any format, and configure your triggers from a dropdown. There is no flow-builder to wire up, no JSON to edit, and no Zapier required for the core automation. For the 90% use case - auto-reply, lead capture, booking, broadcast - zero code is involved.

Capability	Seekadu WhatsApp chatbot	WhatsApp Business app (native)	Wati (template-driven)	Manual replies + VA
Median reply time	2 seconds, 24/7	Hours (when staff available)	Instant if flow matched	Hours (staffed hours only)
AI auto-reply inside 24h window	Yes	Quick replies only	Template flows only	no - every reply manual
Trained on your business data	Products, prices, FAQs	Staff knowledge only	Hard-coded flow scripts	Staff knowledge only
Broadcast to opted-in contacts	yes - Meta-approved templates	256 contacts max per list	Yes	Manual export + send
Click-to-WhatsApp ad handoff	Automatic AI pickup	Manual inbox	Yes	Manual inbox
Multi-agent shared inbox	Unlimited agents, full audit log	Single device only	yes (seat pricing)	Shared phone / VA password
Risk of account ban	Zero - Meta-approved BSP	n/a	Low (official API)	n/a - but burnout high
Cost to scale	Flat-rate pricing	Free, capped by staff time	Per-seat pricing	Hire + train a VA (~€600/mo)
Setup time	~15 minutes	Minutes (manual only)	Days to configure flows	Days to hire + onboard

AI WhatsApp Business chatbot - automation, broadcasts, CRM in one inbox.

What is a WhatsApp Business chatbot?

Every type of WhatsApp conversation - automated by one AI WhatsApp chatbot.

Pricing & service inquiries

Template broadcast campaigns

Compliant opt-in capture

Appointment & order reminders

Ad traffic converted in chat

Product cards inside the chat

WhatsApp DM automation - straight from live accounts.

Real results from businesses using Seekadu's WhatsApp Business chatbot.

+52%

3hrs

100%

WhatsApp Business chatbot comparison - Seekadu vs. WhatsApp Business app vs. Wati / Respond.io vs. manual replies

Is it safe? Will my WhatsApp number get banned?

Meta Business Partner

1-click sign-in - no password sharing

24-hour window respected

Opt-in & rate limits enforced

Automated on WhatsApp in ~15 minutes

Sign up

Upload your data

Connect WhatsApp

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WhatsApp chatbot pricing - simple and transparent

One AI, every channel you already use

WhatsApp Business chatbot & automation - frequently asked questions

Launch your WhatsApp Business chatbot in 15 minutes.