Ecommerce AI
- recover carts, answer DMs, scale through Q4
Ecommerce AI that recovers abandoned carts, answers "where is my order?", handles size and stock questions, and processes returns - across Instagram DMs, WhatsApp, your website, and email. Sits on top of Shopify, WooCommerce, BigCommerce, Magento, and Wix. Built for peak season, not office hours.
Linen & Co
Replied in 0.5 seconds · 22:14
Powered by seekadu
70% cart abandonment
Email recovers 8-12%. WhatsApp + IG DM recovers 25-35% - the wedge is the channel
WISMO eats support
30-50% of peak-season tickets - same question, same answer, every day
Sizing DMs bounce shoppers
60% of unsized shoppers leave the cart - answers in seconds keep them
Q4 needs seasonal staff
Black Friday is 5-8x volume - €15k-€60k in seasonal hires or slow replies that kill conversion
Trusted by businesses already using Seekadu
What Black Friday weekend looks like with ecommerce AI.
The same DMs arrive. The difference is what happens when peak volume hits and your support team can't keep up.
Without Seekadu
Cart abandoned, no nudge
Linen Midi + Blazer in cart, €148 - shopper closes the tab to compare. Email recovery sends 30 minutes later, opens Monday morning. Sale gone.
Without Seekadu
Cart abandoned, no nudge
Linen Midi + Blazer in cart, €148 - shopper closes the tab to compare. Email recovery sends 30 minutes later, opens Monday morning. Sale gone.
With Seekadu
Instagram DM nudge in 30 min
AI DMs in the channel they came from. Restores the cart with size confirmation + free-shipping offer. Checkout link clicked in 4 minutes.
Without Seekadu
WISMO inbox flooded
150 "where is my order?" DMs by 10am. Support team can answer 30 by lunch. Average reply time 6+ hours. Trust craters.
Without Seekadu
WISMO inbox flooded
150 "where is my order?" DMs by 10am. Support team can answer 30 by lunch. Average reply time 6+ hours. Trust craters.
With Seekadu
Live tracking auto-replied
Every WISMO DM answered from live carrier feed within seconds. Real ETA, tracking link, delivery notification scheduled. Support team handles escalations only.
Without Seekadu
Sizing question = bounce
"Does the M cashmere run small?" - no reply till Monday. Shopper bounces to a competitor.
Without Seekadu
Sizing question = bounce
"Does the M cashmere run small?" - no reply till Monday. Shopper bounces to a competitor.
With Seekadu
Sizing answered + cart held
AI quotes the sizing table + customer-review sizing note. Holds the cart for 30 min. Shopper checks out 4 minutes later.
Without Seekadu
Returns eat the team
January: 200 "how do I return?" DMs. Each takes 4 minutes of support time. €40k/yr in return-handling cost. Zero exchange recovery.
Without Seekadu
Returns eat the team
January: 200 "how do I return?" DMs. Each takes 4 minutes of support time. €40k/yr in return-handling cost. Zero exchange recovery.
With Seekadu
Returns auto-handled + exchanges offered
AI runs the policy check, generates the label, offers exchange before refund. 40% of returns become exchanges. Support cost drops 75%.
Want this Q4 for your store?
What your ecommerce chatbot actually knows about your store.
Plug into Shopify, WooCommerce, BigCommerce, Magento or Wix. The AI for ecommerce business pulls your live stock, sizing tables, carrier tracking, returns policy, and promo codes - and answers every customer message accurately, in 30+ languages, across every channel.
Live stock + SKU feed
Real-time inventory from Shopify, WooCommerce, BigCommerce, Magento, Wix - never quotes out-of-stock as available.
Carrier tracking + ETA
Live tracking from DHL, UPS, FedEx, Hermes, local couriers - real ETA, never invented.
Sizing + fit notes
Per-product sizing tables, customer-review sizing notes, between-sizes recommendations.
Returns + exchanges
30/60/90-day windows, auto-generated return labels, exchange-before-refund flow.
BNPL + payment
Klarna, Afterpay, Clearpay, Stripe - quotes the terms, surfaces the eligibility on cart.
Seekadu AI
Trained
Live stock + SKUs
Shopify / Woo / BC
Order status
Live carrier feed
Sizing tables
Per-product
Returns policy
30/60/90 day
Promo codes
Live + expired
BNPL / payment
Klarna, Afterpay
Shipping rates
By region
Gift / wrap
Per-order rules
Every customer conversation - automated.
From a 22:00 cart abandonment to a January return DM - ecommerce AI handles every conversation type, in your brand voice, scaling through Q4 without seasonal staff.
Abandoned-cart recovery in the channel they actually open.
70% of carts are abandoned. Email recovery gets 8-12% back. WhatsApp + Instagram DM recovery hits 25-35% - open rates of 90%+ vs email's 20%. Ecommerce AI nudges in the channel the shopper came from, with the exact cart contents, in their language.
- Auto-detects cart abandonment from Shopify, WooCommerce, BigCommerce, Magento, Wix
- Nudges via WhatsApp + Instagram DM (not just email)
- Restores the exact cart with one tap
- Sends in 30+ languages auto-detected from the shopper's session
- Multi-step cadence: 30 min · 4 hours · 24 hours
Cart restored · Size answered · Free-return reassurance · Checkout link sent
Where does your ecommerce chatbot live?
How AI for ecommerce business moves cart recovery + support cost.
Outcome ranges modelled on our pilot stores and published industry benchmarks (Shopify, Klaviyo, Gorgias, Tidio benchmarks).
Cart recovery rate via WhatsApp + Instagram DM vs email-only flows
Of WISMO (where is my order?) DMs auto-handled without support staff
Peak-season DM volume handled with no degradation in response time
0.5s
Avg reply on Instagram + WhatsApp DMs
8 lang
Auto-detected from shopper session
75%
Returns auto-handled with auto-generated labels
€18k/yr
Avg support cost saved per pilot store
What ecommerce stores on Seekadu typically see.
Illustrative profiles modelled on real outcome ranges across our pilot stores - names and exact figures composite, not individual customer quotes.
Sara Vega
Founder, Linen & Co · 320 SKUs · Madrid
Cart recovery via Instagram DM converts 4x better than our email flow. WISMO DMs went from eating our support hours to handling themselves.
+32%
Cart recovery rate
DM vs email
80%
WISMO deflected
no staff
€18k/mo
Extra revenue
month one
0.5s
Avg DM reply
Karim Reza
Owner, Sundown Apparel · 1.2k SKUs · Lisbon
Black Friday weekend used to mean €4k in seasonal staff and slow replies. Now it's all AI. We did 6x volume with the same team.
6x
Peak DM volume
vs baseline
€4k
Saved on staff
Q4 alone
−65%
Avg first-reply time
BFCM weekend
+€48k
Recovered revenue
Q4 peak
Anna Kovacheva
Co-founder, Cozy Socks Co · 180 SKUs · Sofia
Sizing DMs used to bounce shoppers. Now the AI quotes the table + the customer review note, and the cart converts. 25% more checkouts.
+25%
Pre-purchase conv.
post-sizing AI
8 lang
Auto-detected
EU + UK
100%
Stock accuracy
real-time
€2.4k
Extra month one
DM checkouts
James Whitford
Founder, Daily Bath Co · 2.4k SKUs · London
Returns used to cost us €18k a year in support time. Now AI handles 75% with auto-label + exchange offer. We even recover 40% as exchanges.
75%
Returns auto-handled
no staff
40%
Returns recovered
as exchanges
€18k/yr
Support cost saved
first year
0
Wrong-label incidents
since launch
Marc Reyes
Owner, Trail Goods · 640 SKUs · Madrid
BNPL questions were a black hole - "can I use Klarna?" answered Monday morning, sale gone. Now AI quotes the BNPL options in the DM. Conversion up.
+18%
BNPL cart conv.
post-AI
100%
After-hours DM reply
all channels
0.6s
Avg reply time
€1,800
Extra month one
BNPL captures
Sara Vega
Founder, Linen & Co · 320 SKUs · Madrid
Cart recovery via Instagram DM converts 4x better than our email flow. WISMO DMs went from eating our support hours to handling themselves.
+32%
Cart recovery rate
DM vs email
80%
WISMO deflected
no staff
€18k/mo
Extra revenue
month one
0.5s
Avg DM reply
Karim Reza
Owner, Sundown Apparel · 1.2k SKUs · Lisbon
Black Friday weekend used to mean €4k in seasonal staff and slow replies. Now it's all AI. We did 6x volume with the same team.
6x
Peak DM volume
vs baseline
€4k
Saved on staff
Q4 alone
−65%
Avg first-reply time
BFCM weekend
+€48k
Recovered revenue
Q4 peak
Anna Kovacheva
Co-founder, Cozy Socks Co · 180 SKUs · Sofia
Sizing DMs used to bounce shoppers. Now the AI quotes the table + the customer review note, and the cart converts. 25% more checkouts.
+25%
Pre-purchase conv.
post-sizing AI
8 lang
Auto-detected
EU + UK
100%
Stock accuracy
real-time
€2.4k
Extra month one
DM checkouts
James Whitford
Founder, Daily Bath Co · 2.4k SKUs · London
Returns used to cost us €18k a year in support time. Now AI handles 75% with auto-label + exchange offer. We even recover 40% as exchanges.
75%
Returns auto-handled
no staff
40%
Returns recovered
as exchanges
€18k/yr
Support cost saved
first year
0
Wrong-label incidents
since launch
Marc Reyes
Owner, Trail Goods · 640 SKUs · Madrid
BNPL questions were a black hole - "can I use Klarna?" answered Monday morning, sale gone. Now AI quotes the BNPL options in the DM. Conversion up.
+18%
BNPL cart conv.
post-AI
100%
After-hours DM reply
all channels
0.6s
Avg reply time
€1,800
Extra month one
BNPL captures
Ready to put your ecommerce AI to work?
Start free trialSeekadu works for every local service business.
Explore how other industries use Seekadu.
Ecommerce questions, answered.
Everything ecommerce founders ask before switching on ecommerce AI.
Book a demo for ecommerce →Recover every cart. Answer every DM.
Ecommerce AI that handles every customer conversation - cart recovery, WISMO, sizing, returns, peak-season volume - while your team focuses on inventory and growth. Sits on top of your existing store.
Train it in 15 minutes.
14-day free trial · Cancel anytime · Ready in 15 minutes
Compare plans and features - view pricing.