Hotel chatbot software
- AI guest messaging for Q&A, bookings, and OTA-direct shift
Hotel chatbot software that handles guest Q&A, room availability, late check-in coordination, and shifts bookings direct away from OTAs. Sits on top of Mews, Cloudbeds, Opera Cloud, Little Hotelier, Clock PMS. Live in 15 minutes.
Hotel Mar
Replied in 0.6 seconds · 22:14
Powered by seekadu
15-25% to OTAs
Every OTA booking costs you €18-€30 per night in commission
Tourist DMs in 30+ languages
Front desk speaks 2, maybe 3 - the rest goes unanswered or rough-translated
After-hours guests stranded
02:00 airport-arrival WhatsApp from a real booked guest - no answer = locked door
Group enquiries die in inbox
Sunday wedding-block DM read Tuesday - by then they're booked at the property down the road
Trusted by businesses already using Seekadu
What a 24-hour guest journey looks like with hotel chatbot software.
The same DMs and walk-ins arrive. The difference is what happens when your front desk is checking in a tour bus and a guest in another timezone wants to book.
Without Seekadu
Sea-view DM bounces to an OTA
"Sea-view for 14th-17th?" - no reply for 20 min. They book on an OTA instead. You pay €58 in commission.
Without Seekadu
Sea-view DM bounces to an OTA
"Sea-view for 14th-17th?" - no reply for 20 min. They book on an OTA instead. You pay €58 in commission.
With Seekadu
Direct booking captured
AI quotes the direct rate (5% less than OTA), holds the room, sends the direct-booking link. Booking lands on your site, not theirs.
Without Seekadu
Spanish pet-DM ignored
Tourist DMs in Spanish about a small dog. Front desk speaks Portuguese + English. Reply in 4 hours. They book pet-friendly elsewhere.
Without Seekadu
Spanish pet-DM ignored
Tourist DMs in Spanish about a small dog. Front desk speaks Portuguese + English. Reply in 4 hours. They book pet-friendly elsewhere.
With Seekadu
Pet policy answered in Spanish
AI auto-detects Spanish, quotes the €15/night pet fee, books a pet-friendly room. Tourist arrives with the dog, no surprises.
Without Seekadu
Airport WhatsApp at lockout
Booked guest lands late. WhatsApps from the taxi. Front desk closed at 23:00. They arrive to a locked door at 02:30.
Without Seekadu
Airport WhatsApp at lockout
Booked guest lands late. WhatsApps from the taxi. Front desk closed at 23:00. They arrive to a locked door at 02:30.
With Seekadu
Night-bell instructions sent
AI confirms the reservation, sends door code 4471, flags night manager Marko. Guest walks in, key on the desk, no door knock needed.
Without Seekadu
Wedding DM lost to inbox
25-room September wedding block enquiry - read Tuesday. Already booked at the property down the road.
Without Seekadu
Wedding DM lost to inbox
25-room September wedding block enquiry - read Tuesday. Already booked at the property down the road.
With Seekadu
Group enquiry pencilled
AI qualifies dates, room count, ceremony needs. Pencils block, drafts rate sheet, flags events lead Sara for Monday 10:00 callback.
Want this 24-hour cycle for your property?
What your hotel chatbot software actually knows about your property.
Upload your room types, rate plan, pet policy, parking, breakfast and cancellation rules. Your AI chatbot for hotels learns all of it once - and answers every guest message accurately, in 30+ languages, at any hour. Multi-property groups see every hotel in one queue with per-property SLA, and guest chat history stays in your EU data region (GDPR by default).
Room types + live rates
Live PMS feed (Mews, Cloudbeds, Opera Cloud, Little Hotelier, Clock PMS, RoomRaccoon, Hotelogix) - never quotes stale prices. 60-minute cache refresh built in.
Pet policy + fees
Pet fee per night, weight limit, pet-friendly room designation, deposit rules.
Parking + EV
On-site parking rate, garage access, EV-charger availability, valet service if offered.
Breakfast + meals
Breakfast hours and inclusion per rate plan, restaurant booking, room service, dietary handling.
Check-in / check-out
Standard check-in, late arrival door code or night-bell procedure, late checkout tiered fees, express check-out.
Post-stay reviews + messaging
Automated review nudges on WhatsApp + Instagram 24h after check-out, low-score escalation to the manager, integration with your review-aggregation tool if you have one.
Seekadu AI
Trained
Room types + rates
Live PMS feed
Pet policy
Per-property
Parking + EV
Fees + access
Breakfast policy
Standard · Sea-View · Suite
Wi-Fi + amenities
Quick answers
Check-in / out
Late arrival code
Group / wedding
Block pricing
Cancellation
Standard · Sea-View · Suite
Every guest conversation - automated.
From a 22:00 sea-view DM to a 02:00 airport WhatsApp - hotel chatbot software handles every conversation type, in your property's voice and in your guest's language.
Direct bookings captured before they drift to an OTA.
A guest DMs your Instagram at 22:00 asking about a 3-night stay. Without AI they bounce to an OTA and you pay 15-25% commission. An AI chatbot for hotels quotes your real live rate, holds the room, and hands the confirmed guest to your direct booking engine. On a €120/night stay you save €54-€90 per recovered booking.
- Pulls live rates from your PMS or channel manager (Mews, Cloudbeds, Opera Cloud, Little Hotelier, Clock PMS, RoomRaccoon, Hotelogix)
- Quotes direct-rate parity only when you've confirmed it's active
- Holds the room and hands off to your existing booking engine
- Saves 15-25% OTA commission on every recovered direct booking
- Works on WhatsApp, Instagram, your website widget, and Business Page
Direct booking held · 3 nights · €54 OTA commission saved · PMS synced
Where does your hotel chatbot live?
How hospitality AI automation moves direct bookings + ADR.
Outcome ranges modelled on our pilot properties and published industry benchmarks (industry OTA reports, Hotelogix, EHL Insights).
Lift in direct-booking share within 90 days of switching on guest messaging AI
Of repeat front-desk questions deflected with multi-language AI
Pre-arrival upsell uptake on room upgrades and add-ons
30+ lang
Auto-detected from the guest's first message
100%
Coverage on after-hours and weekend DMs
<2 min
Avg reply on WhatsApp + Instagram across all channels
€18-€30
OTA commission saved per recovered direct booking
What hotels on Seekadu typically see.
Illustrative profiles modelled on real outcome ranges across our pilot properties - names and exact figures composite, not individual customer quotes.
Karim Reza
Owner, Hotel Mar · 18 rooms · Lisbon
Direct bookings used to be a third of our mix. Seekadu pushed it to 56% in 90 days - and our OTA commission savings paid for the platform 8x over.
+35%
Direct booking share
90 days
€18k
OTA commission saved
first 90d
100%
After-hours reply
all channels
12 min
Setup
to first booking
Sofia Costa
GM, Atlantic Boutique · 32 rooms · Porto
Our 18 rooms used to mean a front desk that couldn't sleep. Now late check-ins coordinate themselves, breakfast questions never reach us, and our night staff is gone. Better service, lower payroll.
65-80%
Questions deflected
front desk
0
Locked-door incidents
since launch
30+ lang
Auto-detected
tourists
−€2.4k/mo
Night staff payroll
phased down
James Whitford
Events Director, Manor House · 12 rooms · London
Wedding enquiries used to die in the events inbox until Tuesday. Now they're pencilled in by Monday morning with the rate sheet sent. We've booked 4 weddings we would have lost.
+4
Weddings booked
first 90d
£59k
Recovered event revenue
first 90d
Sunday
Median enquiry day
captured
Monday 10am
Callback ready
with full context
Maria González
Owner, Casa Verde Inn · 24 rooms · Madrid
Tourists DM in Spanish, English, German, French, Italian - sometimes in the same conversation. Seekadu handles it all. Non-Spanish bookings up 60%.
+60%
Non-ES bookings
vs prior 30d
30+ lang
Auto-detected
no setup
100%
Pet policy clarity
no surprises
€2,800
Extra revenue
month one
Anna Petrova
GM, Sunset Resort · 48 rooms · Varna
Pre-arrival upsells used to be a Monday email blast. Now Seekadu WhatsApps each guest 48h before. 23% take the upgrade. ADR up €18/night.
23%
Upsell uptake
pre-arrival
+€18
ADR lift
blended
0.5s
Avg DM reply
€3.4k
Extra revenue
month one
Karim Reza
Owner, Hotel Mar · 18 rooms · Lisbon
Direct bookings used to be a third of our mix. Seekadu pushed it to 56% in 90 days - and our OTA commission savings paid for the platform 8x over.
+35%
Direct booking share
90 days
€18k
OTA commission saved
first 90d
100%
After-hours reply
all channels
12 min
Setup
to first booking
Sofia Costa
GM, Atlantic Boutique · 32 rooms · Porto
Our 18 rooms used to mean a front desk that couldn't sleep. Now late check-ins coordinate themselves, breakfast questions never reach us, and our night staff is gone. Better service, lower payroll.
65-80%
Questions deflected
front desk
0
Locked-door incidents
since launch
30+ lang
Auto-detected
tourists
−€2.4k/mo
Night staff payroll
phased down
James Whitford
Events Director, Manor House · 12 rooms · London
Wedding enquiries used to die in the events inbox until Tuesday. Now they're pencilled in by Monday morning with the rate sheet sent. We've booked 4 weddings we would have lost.
+4
Weddings booked
first 90d
£59k
Recovered event revenue
first 90d
Sunday
Median enquiry day
captured
Monday 10am
Callback ready
with full context
Maria González
Owner, Casa Verde Inn · 24 rooms · Madrid
Tourists DM in Spanish, English, German, French, Italian - sometimes in the same conversation. Seekadu handles it all. Non-Spanish bookings up 60%.
+60%
Non-ES bookings
vs prior 30d
30+ lang
Auto-detected
no setup
100%
Pet policy clarity
no surprises
€2,800
Extra revenue
month one
Anna Petrova
GM, Sunset Resort · 48 rooms · Varna
Pre-arrival upsells used to be a Monday email blast. Now Seekadu WhatsApps each guest 48h before. 23% take the upgrade. ADR up €18/night.
23%
Upsell uptake
pre-arrival
+€18
ADR lift
blended
0.5s
Avg DM reply
€3.4k
Extra revenue
month one
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Hotelier questions, answered.
Everything hoteliers ask before switching on an AI chatbot for hotels.
Book a demo for hoteliers →Capture every direct booking. Answer every guest.
For 8-22 room boutique hotel GMs running without a 24/7 front desk - hotel chatbot software delivering AI guest messaging, hospitality AI automation, multilingual concierge, and post-stay review automation - while your front desk handles arrivals.
Works on top of your PMS, never replaces it.
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