Ecommerce messaging automation
- WhatsApp + IG flows at 90%+ open rate
Ecommerce messaging automation powered by AI - runs transactional + marketing flows across WhatsApp, Instagram, and email-to-WhatsApp on top of Shopify, BigCommerce, WooCommerce, Magento. Order-update flows, cart recovery, BFCM + drop campaigns, restock alerts, review requests, loyalty + reorder nudges. 90%+ open rate vs 18-22% email. Klaviyo read-side compatibility - your existing email flows keep running. GDPR / CCPA compliant. Live in 15 minutes.
Bloom Apparel
Replied in 38 seconds · 14:32 Tue
Powered by seekadu
Email open at 18-22%
Order updates, BFCM campaigns, review requests all floor out on email - WhatsApp opens at 90%+
Cart recovery at 6%
Email cart-recovery is the ceiling, no matter the copy - abandoned carts walk because there's no WhatsApp nudge
Restock alerts at 12%
Customer wanted the SKU. Email tells them 24h later. WhatsApp tells them instantly - and converts 4x better
Review requests ignored
Post-delivery review email opens at 22%, submitted at 4% - beauty + apparel brands starve for social proof
Trusted by businesses already using Seekadu
What a BFCM week looks like with ecommerce messaging automation on the line.
The same orders, abandons, and campaigns arrive. The difference is what happens when WhatsApp opens at 92% and email at 22%.
Without Seekadu
Pre-BFCM campaign on email
Drop email goes out 24h pre-BFCM. 22% open, 4% CTR. Most of the segment never sees the early access.
Without Seekadu
Pre-BFCM campaign on email
Drop email goes out 24h pre-BFCM. 22% open, 4% CTR. Most of the segment never sees the early access.
With Seekadu
WhatsApp campaign at 92% open
Same campaign on WhatsApp: 92% open, 28% CTR. Sage Tier customers see early access. Revenue 4x.
Without Seekadu
Order-update emails buried
BFCM order confirmations + shipping notifications buried in inbox noise. WISMO support volume explodes Friday.
Without Seekadu
Order-update emails buried
BFCM order confirmations + shipping notifications buried in inbox noise. WISMO support volume explodes Friday.
With Seekadu
WhatsApp transactional flow
Every order update on WhatsApp at 92% open. Customers know status proactively. WISMO support drops 68%.
Without Seekadu
Cart-abandon recovery at 6%
Email cart recovery hits ceiling. 1,200 abandoned carts, 72 recover. €52k revenue lost to inbox lag.
Without Seekadu
Cart-abandon recovery at 6%
Email cart recovery hits ceiling. 1,200 abandoned carts, 72 recover. €52k revenue lost to inbox lag.
With Seekadu
WhatsApp recovery at 22%
Same 1,200 abandons via WhatsApp. 264 recover. Revenue captured. Pure margin.
Without Seekadu
Review-request flow dies on email
5-7 day post-delivery review request email. 22% open, 4% submission. Beauty + apparel brands starve for new reviews.
Without Seekadu
Review-request flow dies on email
5-7 day post-delivery review request email. 22% open, 4% submission. Beauty + apparel brands starve for new reviews.
With Seekadu
WhatsApp review-request at 91% open
Same flow on WhatsApp. 91% open, 38% submission. Reviews flood in. Loyalty tier-progress surfaces in same message.
Want this BFCM week for your DTC store?
What your ecommerce messaging automation actually knows.
Plug into Shopify, BigCommerce, WooCommerce, or Magento. Ecommerce messaging automation reads your checkout events, order status feed, abandoned-cart triggers, stock levels, customer records, and brand voice - and runs transactional + marketing flows on WhatsApp + Instagram + Business Page. Klaviyo + Postscript read-side compatibility - your existing email + SMS keep running.
Order events + tracking
Live Shopify webhooks (placed, confirmed, shipped, out-for-delivery, delivered) + carrier tracking integration.
Cart abandonment triggers
Shopify checkout-abandoned event, 1h / 24h / 72h windows, cart-value floor + channel preference rules.
Campaign segments + offers
Per-segment tailoring (loyalty tier, geography, language, past-purchase category), GDPR-compliant opt-in.
Restock + stock alerts
Captures out-of-stock interest at first touch, triggers WhatsApp alert on inventory replenishment.
Review-request windows
5-7 days post-delivery review request automation, loyalty tier-progress surfaced in same message.
Seekadu AI
Trained
Order events
Shopify webhooks
Cart triggers
1h / 24h / 72h
Campaign segments
Per cohort
Restock requests
Per SKU + customer
Review windows
5-7 days post-delivery
Loyalty tiers
Per customer
Languages
30+ auto-detect
Opt-in compliance
GDPR / CCPA
Every messaging moment - automated at 90%+ open.
From a Wed-evening BFCM early-access campaign to a Fri post-delivery review request - ecommerce messaging automation handles every flow with WhatsApp + IG + email-to-WhatsApp at scale.
Order confirmation, shipped, delivered - on WhatsApp at 90%+ open.
Email order updates open at 18-22%. WhatsApp order updates open at 90%+. The AI triggers on Shopify checkout events (placed, confirmed, shipped, out-for-delivery, delivered, review-request) and sends branded WhatsApp messages with order summary + tracking + ETA. Customer replies auto-route to the omnichannel inbox with full order context.
- Triggers on Shopify / BigCommerce / WooCommerce / Magento checkout events
- Branded WhatsApp messages with order summary + tracking link + ETA
- Open rate 90%+ vs email 18-22%
- Customer replies auto-route to omnichannel inbox with order context
- Meta-approved transactional templates for compliance
Shipping notified · Address-change captured · CSAT preserved
Where does your ecommerce messaging automation live?
How ecommerce messaging automation moves open rate + campaign CTR + cart recovery.
Illustrative - outcome ranges modelled on our pilot DTC brands and published industry benchmarks (Klaviyo, Shopify, Postscript, Meta). Individual results vary.
WhatsApp open rate on transactional flows vs 18-22% email
BFCM campaign CTR on WhatsApp vs 4% baseline on email
Cart recovery rate on WhatsApp vs 6% baseline on email
42%
Restock alert conversion via WhatsApp
+38%
Review submission rate via WhatsApp
8+ lang
Auto-detected for cross-border DTC
0
GDPR / CCPA opt-in violations
What DTC brands on Seekadu typically see.
Illustrative profiles modelled on real outcome ranges across our pilot DTC brands - names and exact figures composite, not individual customer quotes.
Priya Sharma
Founder, Bloom Apparel · 320 SKUs · Mumbai/London
Email order updates were opening at 22%. We switched to WhatsApp for all order events. Open rate jumped to 92% and our CSAT scores moved up 1.4 points. Customers actually know where their orders are without checking the app.
92%
WhatsApp order-update open
vs 22% email
+1.4
CSAT score lift
post-launch
−68%
WISMO support volume
proactive updates
15 min
Setup
to first auto-flow
Diego Ramirez
CEO, Vela Outdoor · 1.2k SKUs · Madrid
BFCM 2024 was our first WhatsApp campaign run. Email opens 22%, CTR 4%. WhatsApp opens 92%, CTR 28%. Same offer, same segments. Revenue from messaging up 4x over BFCM 2023.
28%
BFCM WhatsApp CTR
vs 4% email
+4×
BFCM messaging revenue
YoY
92%
WhatsApp open rate
BFCM cohort
+€68k
BFCM messaging revenue
4-day window
Yuki Tanaka
Owner, Hanami Studio · 180 SKUs · Tokyo
Restock alerts via email got us 12% conversion. WhatsApp restock alerts: 42%. Customer wanted the SKU, WhatsApp tells them it's back instantly, they buy. We don't lose the intent to lag time anymore.
42%
Restock-alert conversion
WhatsApp vs 12% email
+¥3.2M/mo
Restock revenue captured
post-launch
<1 min
Restock-to-customer time
instant on inventory
8 lang
Auto-detected
JP / EN / KR / ZH
Adam Sterling
Director, Stone & Co. · 2.4k SKUs · Brooklyn
Cart recovery email at 6% was the ceiling, no matter what we tried. WhatsApp recovery hits 22% with free shipping incentive. We pay for the WhatsApp Business API in 2 days every month.
22%
Cart-recovery rate
WhatsApp vs 6% email
+$22k/mo
Cart-recovery revenue
post-launch
0
Discount on margin
free-shipping only
<60s
Median recovery DM latency
post-abandon
Sophie Lambert
Founder, Lumière Skincare · 640 SKUs · Paris
Reviews are the lifeblood of beauty DTC. Email review-request opened at 22%, submission 4%. WhatsApp review-request: 91% open, 38% submission. We went from drowning in review-request automation to having more reviews than we know what to do with.
91%
Review-request open
WhatsApp vs 22% email
+38%
Review submission rate
post-launch
+€18k/mo
Review-driven revenue
social proof effect
0
Review-request fatigue complaints
single tailored ask
Priya Sharma
Founder, Bloom Apparel · 320 SKUs · Mumbai/London
Email order updates were opening at 22%. We switched to WhatsApp for all order events. Open rate jumped to 92% and our CSAT scores moved up 1.4 points. Customers actually know where their orders are without checking the app.
92%
WhatsApp order-update open
vs 22% email
+1.4
CSAT score lift
post-launch
−68%
WISMO support volume
proactive updates
15 min
Setup
to first auto-flow
Diego Ramirez
CEO, Vela Outdoor · 1.2k SKUs · Madrid
BFCM 2024 was our first WhatsApp campaign run. Email opens 22%, CTR 4%. WhatsApp opens 92%, CTR 28%. Same offer, same segments. Revenue from messaging up 4x over BFCM 2023.
28%
BFCM WhatsApp CTR
vs 4% email
+4×
BFCM messaging revenue
YoY
92%
WhatsApp open rate
BFCM cohort
+€68k
BFCM messaging revenue
4-day window
Yuki Tanaka
Owner, Hanami Studio · 180 SKUs · Tokyo
Restock alerts via email got us 12% conversion. WhatsApp restock alerts: 42%. Customer wanted the SKU, WhatsApp tells them it's back instantly, they buy. We don't lose the intent to lag time anymore.
42%
Restock-alert conversion
WhatsApp vs 12% email
+¥3.2M/mo
Restock revenue captured
post-launch
<1 min
Restock-to-customer time
instant on inventory
8 lang
Auto-detected
JP / EN / KR / ZH
Adam Sterling
Director, Stone & Co. · 2.4k SKUs · Brooklyn
Cart recovery email at 6% was the ceiling, no matter what we tried. WhatsApp recovery hits 22% with free shipping incentive. We pay for the WhatsApp Business API in 2 days every month.
22%
Cart-recovery rate
WhatsApp vs 6% email
+$22k/mo
Cart-recovery revenue
post-launch
0
Discount on margin
free-shipping only
<60s
Median recovery DM latency
post-abandon
Sophie Lambert
Founder, Lumière Skincare · 640 SKUs · Paris
Reviews are the lifeblood of beauty DTC. Email review-request opened at 22%, submission 4%. WhatsApp review-request: 91% open, 38% submission. We went from drowning in review-request automation to having more reviews than we know what to do with.
91%
Review-request open
WhatsApp vs 22% email
+38%
Review submission rate
post-launch
+€18k/mo
Review-driven revenue
social proof effect
0
Review-request fatigue complaints
single tailored ask
Ready to put ecommerce messaging automation to work on your Shopify or BigCommerce?
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DTC brand questions, answered.
Everything DTC founders + marketing leads ask before switching on ecommerce messaging automation.
Book a demo for your store →Open every order update. Recover every cart. Run every BFCM campaign.
Ecommerce messaging automation - runs on top of Shopify, BigCommerce, WooCommerce, Magento. WhatsApp + Instagram + Business Page flows at 90%+ open rate. Klaviyo + Gorgias read-side compatibility. GDPR / CCPA compliant opt-in. Meta-approved transactional templates.
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