AI chatbot for hotels
- guest Q&A, direct bookings, late check-in handled 24/7
AI chatbot for hotels - handles guest Q&A, direct booking enquiries, late-check-in coordination, multilingual concierge, group MICE / wedding triage, and post-stay review capture across WhatsApp, Instagram, your website widget, and Business Page. Hotel chatbot software with live sync to Mews, Cloudbeds, Opera Cloud, Little Hotelier. 30+ languages. Live in 15 minutes.
Hotel Mar
Replied in 0.8 seconds · 22:30 Fri
Powered by seekadu
Night manager woken twice a week
22:30 'flight delayed, door code?' WhatsApps wake the night manager - boutique properties without 24/7 desks pay the human cost
Multilingual gaps lose direct bookings
German guest DMs in German, junior staff replies in broken English, guest bounces to an OTA where the language menu is clearer
15-25% to OTAs every booking
Every OTA booking costs €18-€30 per night in commission you'll never recover - direct DMs are the moment to shift
Wedding-block DM dies in inbox
Sunday-night 25-room wedding-block enquiry read Tuesday - by then the property down the road has it
Trusted by businesses already using Seekadu
What a guest journey looks like with an AI chatbot for hotels on the line.
The same DMs arrive. The difference is what happens when a guest WhatsApps at 22:30 about a delayed flight and the front desk has gone off-shift.
Without Seekadu
Pet policy DM unanswered
"Can I bring my dog?" DM at 14:00 Tuesday. Front desk on check-ins. Read Thursday. Guest cancels, books pet-friendly hotel next door.
Without Seekadu
Pet policy DM unanswered
"Can I bring my dog?" DM at 14:00 Tuesday. Front desk on check-ins. Read Thursday. Guest cancels, books pet-friendly hotel next door.
With Seekadu
Pet policy answered in 30s
AI reads policy table - dogs welcome (€15/night), garden patio access, water bowl in room. Booking confirmed for 3 nights.
Without Seekadu
Night manager woken
Guest WhatsApps 'door code?' at 22:30. Night manager woken from sleep, fumbles for PMS login, replies at 22:51. Guest standing in the rain.
Without Seekadu
Night manager woken
Guest WhatsApps 'door code?' at 22:30. Night manager woken from sleep, fumbles for PMS login, replies at 22:51. Guest standing in the rain.
With Seekadu
Door code in 30 seconds
AI reads confirmed Room 204, sends door code 4471, breakfast hours, pet info. Night manager sleeps through. Guest walks in dry.
Without Seekadu
Breakfast complaint goes private
Guest grumbles to spouse about cold croissant. Walks out, writes 2★ TripAdvisor review three weeks later. GM sees it Monday morning, public.
Without Seekadu
Breakfast complaint goes private
Guest grumbles to spouse about cold croissant. Walks out, writes 2★ TripAdvisor review three weeks later. GM sees it Monday morning, public.
With Seekadu
Sentiment captured in chat
AI mid-stay WhatsApp: 'how's it going?'. Guest: 'breakfast was cold'. AI escalates to GM, comp coffee + pastry delivered to room 9:15. Guest delighted.
Without Seekadu
Review never captured
Guest checks out, drives to airport, forgets the email survey. No review. 30 days later TripAdvisor competitor has 12 new reviews; you have 0.
Without Seekadu
Review never captured
Guest checks out, drives to airport, forgets the email survey. No review. 30 days later TripAdvisor competitor has 12 new reviews; you have 0.
With Seekadu
24h post-stay WhatsApp → 5★
AI WhatsApps 24h after check-out: 'how were the 3 nights?'. Guest replies 'amazing'. One-tap Google review link. 5★ captured.
Want this guest journey for your property?
What your AI chatbot for hotels actually knows.
Plug into Mews, Cloudbeds, Opera Cloud, Little Hotelier, Clock PMS, RoomRaccoon, or Hotelogix. Hotel chatbot software pulls your live room types, rate plans, availability (60-minute cache refresh), cancellation policies, breakfast inclusion rules, pet/parking policies, group block pricing, and surge calendar - and serves every guest accurately, in 30+ languages. Multi-property groups see every hotel in one queue with per-property routing; guest data stays in your EU region (GDPR by default), and the chatbot never stores payment card data.
Live room + rate feed
Real-time PMS sync (Mews, Cloudbeds, Opera Cloud, Little Hotelier, Clock PMS, RoomRaccoon, Hotelogix) - 60-minute cache refresh, never quotes stale prices.
Door code + mobile key
Per-booking door codes or mobile-key procedure dispatch. Late-arrival templated message with breakfast hours, Wi-Fi, pet policy attached.
Breakfast / pet / parking
Property-wide policy table - breakfast inclusion per rate plan, pet fee + access rules, parking availability + cost.
30+ languages multilingual
Auto-detected from the guest's first message, mid-thread switching, cultural-context aware (prayer times, dietary defaults).
Group MICE + weddings
Block-rate sheet, group-calendar pencil, ceremony / reception extras, F&B + AV qualifying, events-lead routing.
Post-stay review capture
24h post-check-out WhatsApp prompt, 5-star routing to Google / TripAdvisor, 1-3 star escalation to GM for service recovery.
Seekadu AI
Trained
Room types + rates
Live PMS feed
Availability calendar
60-min refresh
Door code / mobile key
Per booking
Breakfast inclusion
Standard · Sea-View · Suite
Pet / parking policy
Property-wide
Multilingual
30+ languages
Group MICE blocks
Wedding · corporate · 25-200 rooms
Post-stay review
24h auto-send
Every guest moment - automated.
From a 22:30 late-arrival door-code DM to a Sunday-night 25-room wedding-block enquiry - hotel chatbot software handles every conversation type, in your property's voice and your guest's language.
22:30 WhatsApp from a delayed guest → door code + breakfast hours in 30 seconds.
Friday 22:30, the front desk has gone off-shift and a guest WhatsApps from the airport taxi: 'flight delayed, what's the door code?'. Without an AI chatbot for hotels, that DM either wakes the night manager or sits unread till morning. The AI reads the confirmed booking in Mews or Cloudbeds, sends the mobile-key procedure (or door code + room number), confirms breakfast hours, reminds the guest of the pet policy if relevant, and only pages the night manager for true escalations.
- Live read on the confirmed booking in Mews, Cloudbeds, Opera Cloud, Little Hotelier, RoomRaccoon, or Hotelogix
- Mobile-key procedure or door-code dispatch via templated WhatsApp message
- Breakfast hours, pet policy, parking, and Wi-Fi password answered from your live policy table
- Pages the night manager only when escalation is truly needed (medical, locked-out, room damage)
- Reduces night-manager interruptions 70-85% at boutique and independent properties
Door code sent · Breakfast extended · Pet noted · Night manager NOT paged
Where does your AI chatbot for hotels live?
How an AI chatbot for hotels moves direct-booking share + night-manager workload + review velocity.
Illustrative - outcome ranges modelled on our pilot properties and published industry benchmarks (OTA reports, Hotelogix, EHL Insights). Individual results vary.
Lift in direct-booking share within 90 days of switching on hotel chatbot software
Reduction in night-manager interruptions from after-hours WhatsApp / Instagram DMs
More post-stay reviews captured vs email surveys via 24h WhatsApp prompt
€54-€90
OTA commission saved per recovered 3-night €120 direct stay
<30s
Median late-check-in door-code dispatch time
30+ lang
Auto-detected from the guest's first message
100%
Coverage on after-hours and weekend booking DMs
What properties on Seekadu typically see.
Illustrative profiles modelled on real outcome ranges across our pilot properties - names and exact figures composite, not individual customer quotes.
Karim Reza
Owner, Hotel Mar · Lisbon (22 rooms)
Late-arrival WhatsApps used to wake the night manager twice a week. Now the chatbot reads the booking in Mews, sends the door code, breakfast hours, pet info - solved. Direct-booking share hit 56% in 90 days.
+35%
Direct-booking share
90 days · Mews
−83%
Night-manager wakeups
after-hours DMs
€18k
OTA commission saved
first 90d
15 min
Setup
to first booking
Eleanor MacIntosh
Owner, Royal Mile Townhouse · Edinburgh (8 rooms)
Independent townhouse, no night desk. The AI chatbot for hotels handles every after-22:00 DM - door codes, breakfast hours, taxi recs. Guests think it's me. I sleep through the night for the first time in 14 years.
92%
Late-check-in DMs
auto-handled
0
Night calls
11 months · Cloudbeds
4.9★
Google review score
post-AI
+22%
Direct bookings
vs prior 90d
Stefan Bauer
GM, Kreuzberg Lofts · Berlin (14 rooms · design hotel)
We serve 18 source markets. Guests DM in German, Italian, French, Spanish, Hebrew, Arabic - sometimes in the same conversation. The multilingual chatbot handles it all without losing nuance. Non-DE direct bookings up 60%.
+60%
Non-DE direct bookings
vs prior 30d
30+ lang
Auto-detected
no setup
0.6s
Avg first reply
€3.4k/mo
OTA commission saved
post-AI
Made Wirawan
Owner, Ubud Canopy · 18 rooms · Bali (12 villas)
Travel-day arrivals from Sydney, Tokyo, LA - every guest lands at a different hour. The chatbot reads the booking in Little Hotelier, sends the villa-key procedure, breakfast options, motorbike-rental info. Zero arrival friction.
<30s
Door-code dispatch
0
Wrong villa assignments
14 months
+47%
Repeat bookings
direct channel
12 lang
Asia-Pac markets
served
Karim Reza
Owner, Hotel Mar · Lisbon (22 rooms)
Late-arrival WhatsApps used to wake the night manager twice a week. Now the chatbot reads the booking in Mews, sends the door code, breakfast hours, pet info - solved. Direct-booking share hit 56% in 90 days.
+35%
Direct-booking share
90 days · Mews
−83%
Night-manager wakeups
after-hours DMs
€18k
OTA commission saved
first 90d
15 min
Setup
to first booking
Eleanor MacIntosh
Owner, Royal Mile Townhouse · Edinburgh (8 rooms)
Independent townhouse, no night desk. The AI chatbot for hotels handles every after-22:00 DM - door codes, breakfast hours, taxi recs. Guests think it's me. I sleep through the night for the first time in 14 years.
92%
Late-check-in DMs
auto-handled
0
Night calls
11 months · Cloudbeds
4.9★
Google review score
post-AI
+22%
Direct bookings
vs prior 90d
Stefan Bauer
GM, Kreuzberg Lofts · Berlin (14 rooms · design hotel)
We serve 18 source markets. Guests DM in German, Italian, French, Spanish, Hebrew, Arabic - sometimes in the same conversation. The multilingual chatbot handles it all without losing nuance. Non-DE direct bookings up 60%.
+60%
Non-DE direct bookings
vs prior 30d
30+ lang
Auto-detected
no setup
0.6s
Avg first reply
€3.4k/mo
OTA commission saved
post-AI
Made Wirawan
Owner, Ubud Canopy · 18 rooms · Bali (12 villas)
Travel-day arrivals from Sydney, Tokyo, LA - every guest lands at a different hour. The chatbot reads the booking in Little Hotelier, sends the villa-key procedure, breakfast options, motorbike-rental info. Zero arrival friction.
<30s
Door-code dispatch
0
Wrong villa assignments
14 months
+47%
Repeat bookings
direct channel
12 lang
Asia-Pac markets
served
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Hotelier questions, answered.
Everything hoteliers ask before switching on an AI chatbot for hotels.
Book a demo for your property →Handle every guest DM. Save every OTA fee. Sleep through the night.
For 8-22 room boutique hotel GMs running without a 24/7 front desk - AI chatbot for hotels across WhatsApp, Instagram, your website widget, and Business Page - live sync to Mews, Cloudbeds, Opera Cloud, Little Hotelier, Clock PMS, RoomRaccoon, Hotelogix. Multilingual, after-hours-ready, OTA-direct-shift built in. Works on top of your PMS, never replaces it.
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