Omnichannel inbox for business
- every conversation in one screen.
Omnichannel inbox software for businesses, trained on your business info - a unified inbox for business teams that pulls every customer message from WhatsApp, Instagram, Facebook, your website, and more into one shared workspace. 24 hours a day, in any language.
Table for 4 tonight?
DM about hours
Booking question
Quote request
New inquiry
SEEKADU
UNIFIED INBOX · LIVE
5 channels
· Table for 4 tonight?
now
· DM about hours
now
· Booking question
now
Trusted by businesses already using Seekadu
What you get with Seekadu's omnichannel inbox
- Unified inbox for business teams that brings WhatsApp, Instagram, Facebook, your website, QR, and Business Page into one shared queue - 24/7
- Replies in 2 seconds, in 30+ languages, with no coding required
- Team assignment, internal notes, and full conversation history per customer - across every channel and every teammate
- AI handles the repetitive 80% automatically; your team only sees the threads that need a human
- Live in 15 minutes; free 14-day trial, cancel anytime
What does the omnichannel inbox do for your team?
Four scenarios - every customer, every channel, every time.
Every channel's tickets - one team queue.
WhatsApp questions, Instagram complaints, Facebook messages, website chats - they all land in a single inbox. Your team triages once, replies from one screen, and the full message history follows the customer across channels.
Which channels feed into your inbox?
What your omnichannel inbox actually does
Four capabilities, one inbox, every channel - trained on your business, not glued together from disconnected tools.
Part of an all-in-one platform
Your omnichannel inbox is one layer of Seekadu's all-in-one AI customer platform - chatbot, omnichannel inbox, CRM, and bookings on a single trial. One AI, one billing, every channel.
AI chatbot trained on your business
The Seekadu AI chatbot lives inside the inbox and replies across every channel in 0.4 seconds - trained on your menus, FAQs, and policies, escalating to a teammate only when needed.
One profile per customer, forever
Every conversation across every channel attaches to one CRM contact, with full transcript synced - Pipedrive, Zoho, Monday, or standalone.
AI handles the busywork
AI greets, qualifies, books, and answers FAQs across every channel in 30+ languages. Humans take over with one click when the case needs a person.
- EU
- Data residency · GDPR-compliant
- 0+
- Channels in one inbox
- 0s
- Median AI reply
- 0
- Missed messages
How does an omnichannel inbox compare to single-channel tools or email-only shared inboxes?
A side-by-side look at the three ways most teams try to handle customer messages - and what changes when every channel lands in one place.
| Capability |  Seekadu omnichannel inbox | Single-channel-only tools | Email-only shared inbox |
|---|---|---|---|
| Channels in one screen | WhatsApp, Instagram, Facebook, website, QR, Business Page, Viber | One channel only | Email + maybe a chat widget |
| Social media inbox management | Built in: Instagram, Facebook, WhatsApp | Add-on per channel | Not supported |
| Reply time | 2 seconds, 24/7 | Minutes to hours | Hours to days |
| Conversation history across channels | One profile per customer, every channel | Per-channel silo | Email-thread only |
| Team assignment + SLA tracking | Auto-routing, SLA timers, live presence | Manual / per-channel | Email-only triage |
| Internal notes + @mentions | Yes | Limited / external tools | Forwarded emails |
| AI on the repetitive 80% | Built in, every channel | Add-on per channel | Manual reply only |
| Native CRM sync | HubSpot, Pipedrive + webhook | Per-tool integration | Manual entry |
| Setup time | <15 minutes | Days per channel | Immediate (but limited) |
Last updated 2026-05-19. Comparison reflects typical implementations across SMB customer-messaging tools.
Comparing a specific tool? See Seekadu vs Intercom, Trengo, Manychat, Crisp →
Ready to bring every conversation into one screen?
Start free trialSimple, transparent pricing
For individual businesses ready to unify every channel.
- Full omnichannel inbox (7 channels)
- Team assignment + internal notes
- Mobile apps (iOS + Android)
- AI on the repetitive 80%
For teams scaling across multiple channels and locations.
- Everything in Starter
- Multi-location + multi-team routing
- Advanced SLA + custom views
- Priority support
For larger teams with custom integrations and compliance needs.
- Custom integrations + workflows
- Dedicated success manager
- Custom SLAs + onboarding
- GDPR + custom compliance
Omnichannel inbox built for your industry
The inbox speaks your industry's language - channel mix and routing tuned to your day-to-day.
Restaurants
Reservation requests, Instagram DMs, and delivery follow-ups merged into one queue - VIPs auto-routed to managers, never a missed table.
Explore →Healthcare
Secure intake routing across WhatsApp and website chat - clinical staff see only the right threads, with audit trails on every contact.
Explore →Real Estate
Multi-agent assignment by listing, region, or language - every buyer or renter inquiry routed to the right agent with full conversation history.
Explore →Salons & Beauty
Instant Instagram DM replies and booking confirmations - front-desk staff handle escalations from one shared queue across stylists.
Explore →Hotels & Hospitality
Guest service routing across WhatsApp, Instagram, and website - pre-stay, in-stay, and post-stay threads in one history per guest.
Explore →Fitness
Multi-location handling - each studio sees its own queue while head office sees the full network in one view, with SLA per studio.
Explore →Bars & Clubs
Event-night triage - guest-list, table requests, and complaints sorted in real time across every channel, with SLA timers on every thread.
Explore →Dental
Recall messages and appointment reminders share the inbox with new-patient enquiries - full history per patient contact, less front-desk admin.
Explore →Ecommerce
Multi-platform support across WhatsApp, Instagram, and website - every order question routed by channel and tag, full history per customer.
Explore →SaaS
Support, sales, and onboarding queues separated cleanly - every customer message synced to your CRM with full transcript.
Explore →Agencies
Client intake, project Q&A, and scope clarifications routed to the right account lead - full conversation attached, less inbox triage, more billable work.
Explore →Festivals
Twelve-thousand-DM lineup-change days handled in one queue - set times, clashfinder, camping, gate-day - sorted by language and channel.
Explore →Common questions about omnichannel inboxes
Answers to the questions teams ask most before consolidating channels.
Every channel. One inbox.
Live in 15 minutes.
14-day free trial on every plan. No setup fee.
Every channel connected and AI live in 15 minutes.
Starter €99.99/mo (1,000 AI replies, €10/100 extra) · Growth €179.99/mo (2,000 AI replies, €8/100 extra) · Enterprise custom (unlimited) · Cancel anytime