Question 1

What does an omnichannel inbox actually do?

Accepted Answer

An omnichannel inbox unifies every customer message from WhatsApp, Instagram, Facebook, your website widget, QR-launched chats, your Business Page, and Viber into one shared team workspace. Your team replies, assigns, and resolves conversations from a single screen - with full conversation history attached to every contact, regardless of which channel the customer used. Seekadu's omnichannel inbox also layers AI on top to handle the repetitive 80% of incoming messages automatically.

Question 2

How is an omnichannel inbox different from single-channel or email-only shared inboxes?

Accepted Answer

Single-channel inboxes - WhatsApp on one phone, Instagram on someone's laptop, Facebook on a tablet - fragment context across tools and devices. Email-only shared inboxes miss customers entirely on messaging channels. An omnichannel inbox brings every channel into one screen with one queue, one assignment system, one history. Teams stop juggling tabs and customers stop repeating themselves across channels.

Question 3

How does team routing and assignment work?

Accepted Answer

Conversations can be auto-assigned by channel (WhatsApp to support, Instagram to marketing), language, topic, or VIP status - or your team can claim conversations manually from the shared queue. Assignment rules are no-code: set them up in the dashboard in minutes. Every assigned conversation shows who is responsible, last reply time, SLA status, and live presence of teammates currently typing.

Question 4

Is conversation history preserved across channels?

Accepted Answer

Yes - every conversation is attached to the customer contact and persists across channels and time. If a customer starts on Instagram and continues on WhatsApp two weeks later, your team sees the full history on the same contact profile. History is preserved indefinitely (subject to your retention policy), is searchable across every channel, and syncs to your CRM with the full transcript attached.

Question 5

Can my team build custom views and filters?

Accepted Answer

Yes - every teammate can build custom views by channel, assignee, status, SLA, tag, or any custom field. Views can be saved, shared with the team, or set as a default landing screen. Common views: unassigned conversations, my open conversations, VIP queue, SLA-breach alerts, and channel-specific queues.

Question 6

Is a multi-channel inbox the same as an omnichannel inbox?

Accepted Answer

A multi-channel inbox lists conversations from several channels side-by-side, but each channel often remains a silo - separate history, separate routing, separate context. An omnichannel inbox goes further: every conversation attaches to one customer contact, and history follows the customer across channels and time. Seekadu is built as a true omnichannel messaging platform - the inbox is one component, but it's wired into the same contact, CRM, and AI layer that powers every other channel.

Question 7

What channels does Seekadu currently support?

Accepted Answer

Seekadu's omnichannel inbox supports WhatsApp (via the official Business Cloud API), Instagram DMs, Facebook Messenger, your website chat widget, QR-launched chats, and a hosted Seekadu Business Page. Viber support is on the roadmap. Every supported channel uses the official platform API - no screen-scraping. If your team uses a channel not listed, let us know and we'll flag it for the roadmap.

Question 8

Is there a mobile app for the inbox?

Accepted Answer

Yes - Seekadu has native iOS and Android apps for the omnichannel inbox. Your team can reply, assign, and resolve conversations on the go, with push notifications for new messages, @mentions, and SLA alerts. Mobile and desktop stay in sync in real time, so a thread answered on a phone immediately reflects on the desktop view.

Question 9

How much does the omnichannel inbox cost?

Accepted Answer

Three plans: Starter at €99.99/month, Growth at €179.99/month, and Enterprise with custom pricing. Every plan includes the full omnichannel inbox across all channels, team routing, internal notes, custom views, mobile apps, and AI on the repetitive 80%. New customers get a 14-day free trial - cancel anytime before it ends.

Question 10

Does Seekadu use official WhatsApp and Instagram APIs?

Accepted Answer

Yes - Seekadu connects to WhatsApp via the official WhatsApp Business Platform (Cloud API) and to Instagram and Facebook via the official Meta Messenger API. There's no screen-scraping, no unofficial gateways, and no risk of channels being banned for terms-of-service violations. Every conversation runs on the same APIs used by enterprise messaging deployments worldwide.

Question 11

Is customer data safe in the shared inbox?

Accepted Answer

Yes - Seekadu is GDPR-compliant, encrypts all conversations in transit and at rest, and stores data in EU data centres. Role-based access controls determine which teammates see which conversations. You retain full ownership of your customer data and can export or delete it at any time.

Capability	Seekadu omnichannel inbox	Single-channel-only tools	Email-only shared inbox
Channels in one screen	WhatsApp, Instagram, Facebook, website, QR, Business Page, Viber	One channel only	Email + maybe a chat widget
Social media inbox management	Built in: Instagram, Facebook, WhatsApp	Add-on per channel	Not supported
Reply time	2 seconds, 24/7	Minutes to hours	Hours to days
Conversation history across channels	One profile per customer, every channel	Per-channel silo	Email-thread only
Team assignment + SLA tracking	Auto-routing, SLA timers, live presence	Manual / per-channel	Email-only triage
Internal notes + @mentions	Yes	Limited / external tools	Forwarded emails
AI on the repetitive 80%	Built in, every channel	Add-on per channel	Manual reply only
Native CRM sync	HubSpot, Pipedrive + webhook	Per-tool integration	Manual entry
Setup time	<15 minutes	Days per channel	Immediate (but limited)

Omnichannel inbox for business
- every conversation in one screen.

What is an omnichannel inbox?

What you get with Seekadu's omnichannel inbox

What does the omnichannel inbox do for your team?

Every channel's tickets - one team queue.

Which channels feed into your inbox?

What your omnichannel inbox actually does

Part of an all-in-one platform

AI chatbot trained on your business

One profile per customer, forever

AI handles the busywork

How does an omnichannel inbox compare to single-channel tools or email-only shared inboxes?

Simple, transparent pricing

Omnichannel inbox built for your industry

Restaurants

Healthcare

Real Estate

Salons & Beauty

Hotels & Hospitality

Fitness

Bars & Clubs

Dental

Ecommerce

SaaS

Agencies

Festivals

Common questions about omnichannel inboxes

Every channel. One inbox.
Live in 15 minutes.

Omnichannel inbox for business- every conversation in one screen.