Healthcare review management
- intercept detractors, protect your star rating
Healthcare review management that intercepts 0-6 NPS scorers on WhatsApp + Instagram DM Day 1 post-visit - before the 1-star Healthgrades, Vitals, RateMDs, ZocDoc, or Google review fires. Routes 9-10 Promoters to Day-3 Healthgrades or Google review ask with per-cohort throttling for new / chronic-care / pediatric / OB-GYN patients. AI drafts brand-voice responses in 30+ languages with full visit-type context but never PHI. Every public response requires clinician or practice-manager approval - no auto-publish for healthcare. Multi-location dashboard across Healthgrades + Vitals + RateMDs + ZocDoc + Google + Yelp Health. HIPAA BAA on Pro+ plans (US); GDPR DPA + HIPAA-equivalent posture (EU/UK). Never diagnoses, never recommends treatment - every clinical question escalates to a clinician. Star rating lifts 0.4-0.9 stars in 90 days because only satisfied patients see the public ask.
Mercer Family Practice
Replied in 2 min · 10:15 Wed
Powered by seekadu
Google + Healthgrades rating stuck at 3.9-4.2
Every long wait, every billing miss, every front-desk slip converts into a 1-star public review - no intercept layer between the bad experience and the public ask
Email patient-survey opens at 14%
Press Ganey HCAHPS + patient-portal email surveys hit 14-22% reply - most satisfied patients never see the review ask, public-review base stays thin
1-star sits unanswered for 3-7 days
Manual review monitoring across Healthgrades + Vitals + RateMDs + ZocDoc + Google means complaints sit public for days - referral pipeline + new-patient acquisition both bleed
Compliance heartburn on every public response
Public responses must never confirm patient identity, never quote clinical detail - manual review by compliance officer takes 25+ min per response, response rate stays low
Trusted by businesses already using Seekadu
What a post-visit week looks like with healthcare review management on the line.
The same visits, procedures, and discharges arrive. The difference is what happens between Day 0 visit and the Day-14 continuity check when a patient's experience lands off.
Without Seekadu
Visit done, silence
Epic visit_completed fires for patient #4811. Athena schedules the patient-portal review-ask email for Day 7. Patient waits, stews on the 47-min wait, opens Google, leaves a 2-star.
Without Seekadu
Visit done, silence
Epic visit_completed fires for patient #4811. Athena schedules the patient-portal review-ask email for Day 7. Patient waits, stews on the 47-min wait, opens Google, leaves a 2-star.
With Seekadu
NPS cadence scheduled for Day 1
Day-1 WhatsApp NPS DM queued automatically. Patient's full visit context - visit type, clinician, date - staged into the Meta-approved template. No public ask before NPS lands.
Without Seekadu
Email NPS opens at 14%
Athena NPS email lands in promotions tab. Patient never sees it. Day-7 review ask fires anyway - patient opens the Healthgrades link and posts the 2-star.
Without Seekadu
Email NPS opens at 14%
Athena NPS email lands in promotions tab. Patient never sees it. Day-7 review ask fires anyway - patient opens the Healthgrades link and posts the 2-star.
With Seekadu
WhatsApp NPS, 3-min reply
WhatsApp NPS lands at 10:00 Wed. Patient replies 3 by 10:03. AI captures wait-time grievance, offers practice-manager callback within 24h. Public review ask suppressed.
Without Seekadu
Untargeted email ask to all
Athena patient-portal blasts Day-7 review ask to all visit-completed patients regardless of NPS. 2-star reviewers get re-prompted, more public 1-2 stars land, Google rating slides further.
Without Seekadu
Untargeted email ask to all
Athena patient-portal blasts Day-7 review ask to all visit-completed patients regardless of NPS. 2-star reviewers get re-prompted, more public 1-2 stars land, Google rating slides further.
With Seekadu
Promoter-only Day-3 ask
Only 9-10 NPS Promoters get the Day-3 Healthgrades or Google review ask. Per-cohort throttle for new / chronic / pediatric. AI drafts pre-filled review template with visit context.
Without Seekadu
Intercepted detractor goes cold
Without the intercept, the 2-star reviewer would have been dormant by Day 14. Email recall at 12% reply. Lost-patient continuity recovery: ~$0.
Without Seekadu
Intercepted detractor goes cold
Without the intercept, the 2-star reviewer would have been dormant by Day 14. Email recall at 12% reply. Lost-patient continuity recovery: ~$0.
With Seekadu
Recovered-detractor cohort tagged
Detractor who accepted private practice-manager resolution routes to a recovered-detractor continuity-check flow at Day 14. WhatsApp re-engagement on the resolved-grievance context. 31% return for next visit at 60d.
Want this post-visit week for your medical practice?
What your healthcare review management actually knows.
Plug into Epic, Cerner, eClinicalWorks, NextGen, Athena, Practice Fusion, Allscripts, Kareo, or DrChrono. Healthcare review management reads visit_completed, procedure_performed, discharge_summary_issued, and patient_complaint events - runs Day-1 post-visit NPS, intercepts detractors with practice-manager callbacks, routes Promoters to Healthgrades or Google, drafts clinician-approved brand-voice responses to every incoming public review. Hard-codes PHI-out-of-free-form rules. Ties every NPS score and review back to the patient record + continuity-care cohort.
EHR visit events
Live read from Epic / Cerner / eClinicalWorks / NextGen / Athena / Practice Fusion / Allscripts / Kareo / DrChrono - visit_completed, procedure_performed, discharge_summary_issued, patient_complaint.
Post-visit NPS cadence
Day-1 post-visit NPS DM. 0-6 detractor → private practice-manager callback, 7-8 passive soft-touch, 9-10 Promoter routed to Day-3 review ask. Per-cohort throttling for new / chronic-care / pediatric / OB-GYN.
Review platform connections
Healthgrades, Vitals, RateMDs, ZocDoc, WebMD, Google Business Profile via the Google Reviews integration, Yelp Health. Auto-request + multi-platform incoming review monitoring.
Clinician-approved response engine
AI drafts brand-voice responses with visit type + clinician + date context in 30+ languages - NEVER PHI or clinical detail. Always requires clinician or practice-manager approval before publish - no auto-publish for healthcare.
Compliance + escalation
HIPAA BAA on Pro+ plans (US) / GDPR DPA + HIPAA-equivalent posture (EU/UK). PHI encrypted at rest + in transit, region-pinned storage. Every clinical question escalates to a clinician - never AI.
Seekadu AI
Trained
EHR visit events
Epic + 8 more
Post-visit NPS
Day 1 · Day 3 · Day 7
Review platforms
Healthgrades + 6
HIPAA-equiv posture
BAA on Pro+
Per-cohort throttle
New / chronic / pediatric
Clinician approval
Verified before publish
Detractor recovery
Practice-manager callback
Multilingual
30+ languages
Every post-visit moment - intercepted + asked + responded.
From a Day-1 post-visit NPS intercept on a wait-time grievance to a multi-location Healthgrades dashboard across 6 clinics to a clinician-approved Google response that never discloses PHI - healthcare review management handles every reputation moment with full EHR sync and HIPAA-equivalent guardrails.
Day-1 post-visit NPS DM intercepts 0-6 scorers before they hit Healthgrades or Google.
Epic visit_completed fires for Patient #4811 on Tue at 14:30. On Wed (Day 1) at 10:00, a WhatsApp Business API template message lands with a short clinical-lead-approved NPS - "How was your visit with Dr Patel yesterday, 0-10?". The patient scores 3 and types "waited 47 minutes past my appointment time". Healthcare review management never sends the public Healthgrades or Google review ask. Instead the AI captures the grievance (wait time - never clinical detail), offers a private practice-manager callback within 24 hours, and escalates to the omnichannel inbox with full visit context. 40-60% of low-scorers accept the private path. The 1-star Healthgrades review never happens - and the practice keeps a continuity-care patient instead of losing one to a public complaint.
- Epic / Cerner / eClinicalWorks / NextGen / Athena visit_completed webhook → Day-1 WhatsApp / IG DM NPS
- 0-6 Detractor → private practice-manager callback within 24h on wait-time / billing / scheduling / communication grievance
- 7-8 Passive → soft follow-up, no public review ask sent
- 9-10 Promoter → Day-3 review ask routed to Healthgrades or Google Business Profile
- 40-60% intercept rate on detractors who would otherwise post a public 1-star - clinical grievance escalates to clinician, never AI
Detractor intercepted · 1-star Healthgrades avoided · Practice-manager callback queued · Wait-time grievance logged
Where does your healthcare review management live?
How healthcare review management moves star rating + detractor recovery + new-patient acquisition.
Illustrative - outcome ranges modelled on our pilot medical practices and published benchmarks (AMA, MGMA, Press Ganey, Healthgrades, Google Local). Individual results vary.
Detractor intercept rate - 0-6 NPS scorers who accept private practice-manager callback over a public 1-star (vs 0% email-only baseline)
Google + Healthgrades star rating lift in 90 days (vs untargeted email patient-portal ask)
Monthly Google + Healthgrades review volume lift via Day-3 Promoter cadence
4 min
Median draft-to-clinician-approval time across Healthgrades + Google
+25-45%
Detractor → continuity-care recovery rate inside 60 days when practice-manager resolution accepted
96%
Public-review response rate vs 30-50% baseline without AI drafts
0
PHI disclosures in public responses across 8-month pilot
What medical practices on Seekadu typically see.
Illustrative profiles modelled on real outcome ranges across our pilot medical practices - names and exact figures composite, not individual patient quotes. Never reflects clinical outcomes.
Dr. Priya Patel
MD, Mercer Family Practice · 4 providers · Birmingham AL
We were sitting at 4.0 on Google - every wait-time complaint and every billing miss converted into a 1-star. Layered Seekadu's Day-1 post-visit NPS on top of Athena, didn't touch the patient-portal flow. Caught 51% of detractors privately on wait-time + billing grievances. Google rating climbed to 4.7 inside 90 days and the public review base doubled in volume. New-patient acquisition share is up 22% on the local pack.
4.0 → 4.7
Google star rating
90 days post-launch
51%
Detractor intercept rate
private practice-manager callback
+22%
New-patient acquisition share
local-pack lift
15 min
Setup
to first Day-1 NPS DM
Dr. Sofia Reyes
Cardiologist, Reyes Cardiology · 8 providers · Madrid
Specialty practice means high-stakes reviews - one frustrated patient on Healthgrades can cost us 6 months of referral pipeline. We moved post-visit NPS to WhatsApp at Day 1. 48% of low-scorers accepted the private practice-manager path. 31% of those stayed with us for the next follow-up visit. Healthgrades physician rating moved from 3.8 to 4.6 in 90 days. Referral pipeline up 28% this quarter.
48%
Detractor intercept rate
WhatsApp Day-1 NPS
31%
Detractor → continuity-care
next-visit retention
+0.8
Healthgrades rating lift
3.8 → 4.6 in 90 days
0
PHI disclosures in public responses
since launch
Dr. Liam O'Sullivan
GP Partner, Dublin Family Clinic · 3 providers · Dublin
Email patient-experience surveys floor out at 14% reply. WhatsApp NPS opens at 91%. The AI caught 46% of detractors on a private grievance route before they hit Google or Healthgrades. Healthgrades rating moved 3.9 → 4.6 in 75 days. The HIPAA-equivalent posture (GDPR DPA on file) means we can run this without compliance heartburn - public responses never confirm patient identity, never quote clinical detail.
+0.7
Healthgrades rating lift
75-day window
46%
Detractor intercept rate
private grievance route
91%
WhatsApp NPS open rate
vs 14% email baseline
0
Compliance incidents
GDPR DPA + HIPAA-equivalent
Marcus Rivera
Regional Ops Lead, Phoenix Urgent Care Group · 12 providers · Mesa AZ
6 urgent-care locations, 24 providers, 4 review platforms each - that's 96 review surfaces. Manual monitoring meant 1-stars sat unanswered for 3-7 days. Seekadu's unified inbox routes per location + per clinician. Practice managers respond inside 2 hours. Per-location dashboard lets ops spot a wait-time cluster at Birmingham before it hammers our group-level rating. Group Google rating climbed from 4.2 to 4.7 in 4 months.
4.2 → 4.7
Group Google rating
4-month window · 6 locations
<2h
Median first-response time
vs 3-7 days manual baseline
96
Review surfaces monitored
6 locations × 4 platforms × providers
100%
Clinician-approved publishes
no auto-publish, no PHI
Dr. Hannah Klein
Internal Medicine, Bremen Allgemeinmedizin · 6 providers · Bremen
International patient panel - German, English, Turkish, Polish, Arabic, Russian. Brand-voice responses used to take 25 minutes each because everything went through translation review. The AI drafts in the patient's review language with visit context (visit type, provider, date - never clinical detail). Response rate moved from 32% to 96% across platforms. Median draft-to-clinician-approval is 4 minutes. Zero PHI disclosures in 8 months.
96%
Public-review response rate
vs 32% baseline
4 min
Median draft-to-approval time
Google + Healthgrades
6
Languages supported
DE · EN · TR · PL · AR · RU
0
PHI disclosures in 8 months
HIPAA-equivalent posture
Dr. Priya Patel
MD, Mercer Family Practice · 4 providers · Birmingham AL
We were sitting at 4.0 on Google - every wait-time complaint and every billing miss converted into a 1-star. Layered Seekadu's Day-1 post-visit NPS on top of Athena, didn't touch the patient-portal flow. Caught 51% of detractors privately on wait-time + billing grievances. Google rating climbed to 4.7 inside 90 days and the public review base doubled in volume. New-patient acquisition share is up 22% on the local pack.
4.0 → 4.7
Google star rating
90 days post-launch
51%
Detractor intercept rate
private practice-manager callback
+22%
New-patient acquisition share
local-pack lift
15 min
Setup
to first Day-1 NPS DM
Dr. Sofia Reyes
Cardiologist, Reyes Cardiology · 8 providers · Madrid
Specialty practice means high-stakes reviews - one frustrated patient on Healthgrades can cost us 6 months of referral pipeline. We moved post-visit NPS to WhatsApp at Day 1. 48% of low-scorers accepted the private practice-manager path. 31% of those stayed with us for the next follow-up visit. Healthgrades physician rating moved from 3.8 to 4.6 in 90 days. Referral pipeline up 28% this quarter.
48%
Detractor intercept rate
WhatsApp Day-1 NPS
31%
Detractor → continuity-care
next-visit retention
+0.8
Healthgrades rating lift
3.8 → 4.6 in 90 days
0
PHI disclosures in public responses
since launch
Dr. Liam O'Sullivan
GP Partner, Dublin Family Clinic · 3 providers · Dublin
Email patient-experience surveys floor out at 14% reply. WhatsApp NPS opens at 91%. The AI caught 46% of detractors on a private grievance route before they hit Google or Healthgrades. Healthgrades rating moved 3.9 → 4.6 in 75 days. The HIPAA-equivalent posture (GDPR DPA on file) means we can run this without compliance heartburn - public responses never confirm patient identity, never quote clinical detail.
+0.7
Healthgrades rating lift
75-day window
46%
Detractor intercept rate
private grievance route
91%
WhatsApp NPS open rate
vs 14% email baseline
0
Compliance incidents
GDPR DPA + HIPAA-equivalent
Marcus Rivera
Regional Ops Lead, Phoenix Urgent Care Group · 12 providers · Mesa AZ
6 urgent-care locations, 24 providers, 4 review platforms each - that's 96 review surfaces. Manual monitoring meant 1-stars sat unanswered for 3-7 days. Seekadu's unified inbox routes per location + per clinician. Practice managers respond inside 2 hours. Per-location dashboard lets ops spot a wait-time cluster at Birmingham before it hammers our group-level rating. Group Google rating climbed from 4.2 to 4.7 in 4 months.
4.2 → 4.7
Group Google rating
4-month window · 6 locations
<2h
Median first-response time
vs 3-7 days manual baseline
96
Review surfaces monitored
6 locations × 4 platforms × providers
100%
Clinician-approved publishes
no auto-publish, no PHI
Dr. Hannah Klein
Internal Medicine, Bremen Allgemeinmedizin · 6 providers · Bremen
International patient panel - German, English, Turkish, Polish, Arabic, Russian. Brand-voice responses used to take 25 minutes each because everything went through translation review. The AI drafts in the patient's review language with visit context (visit type, provider, date - never clinical detail). Response rate moved from 32% to 96% across platforms. Median draft-to-clinician-approval is 4 minutes. Zero PHI disclosures in 8 months.
96%
Public-review response rate
vs 32% baseline
4 min
Median draft-to-approval time
Google + Healthgrades
6
Languages supported
DE · EN · TR · PL · AR · RU
0
PHI disclosures in 8 months
HIPAA-equivalent posture
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Medical practice questions, answered.
Everything practice managers + clinical leads + compliance officers ask before switching on healthcare review management.
Book a demo for your practice →Intercept every detractor. Ask every Promoter. Respond to every review - clinician-approved.
Healthcare review management - runs natively on Epic, Cerner, eClinicalWorks, NextGen, Athena, Practice Fusion, Allscripts, Kareo, DrChrono. Day-1 post-visit NPS intercepts unhappy patients on WhatsApp + IG DM before the 1-star Healthgrades or Google review fires. Day-3 Promoter ask routes happy patients to Healthgrades, Vitals, RateMDs, ZocDoc, WebMD, Google, Yelp Health with per-cohort throttling. Brand-voice responses in 30+ languages - always clinician or practice-manager approved, never PHI. Multi-location dashboard. HIPAA BAA on Pro+ plans (US); GDPR DPA + HIPAA-equivalent posture (EU/UK). Never diagnoses, never recommends treatment, never quotes clinical pricing. Live in 15 minutes once Meta approves your template set (1-3 business days).
14-day free trial, credit card required.
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