AI chatbot for healthcare
- every patient message, safely handled
AI chatbot for healthcare - HIPAA-compliant medical chatbot that handles every patient conversation safely. Intake, triage, insurance, refills, follow-up across WhatsApp, SMS, your patient portal. Strict clinical safety guardrails - never diagnoses, always escalates, 911 / 112 / 988 fallback baked in. Sits on top of Athenahealth, Epic, Cerner, SimplePractice.
Patel Family Practice
Replied in 38 seconds · 02:14
Powered by seekadu
02:00 chest-pain DM
Patient WhatsApps at 02:00 with symptoms - read at 09:00. They went to A&E. Trust shaken.
Generic chatbots are dangerous
A consumer chatbot will answer 'is this serious?' - and one wrong answer destroys 14 years of clinical trust
Front desk drowns in repeat Qs
60-70% of receptionist time is hours, insurance, refills - repeat questions the AI handles instantly
Refill cascade at 5pm Friday
Patient calls about a refill running out. Voicemail. Refill missed. Continuity broken.
Trusted by businesses already using Seekadu
What a patient day looks like with an AI chatbot for healthcare on the line.
The same patient messages arrive. The difference is what happens when your front desk is in clinical handover and a patient at 02:00 has chest pain.
Without Seekadu
Chest pain - no triage
"Having chest pain" - read 09:00 Tuesday. Patient ended up calling 911 themselves. Trust shaken.
Without Seekadu
Chest pain - no triage
"Having chest pain" - read 09:00 Tuesday. Patient ended up calling 911 themselves. Trust shaken.
With Seekadu
911 given immediately + on-call paged
AI gives 911 instruction first, paged Dr. Patel as backup, stayed in DM for reassurance.
Without Seekadu
Insurance Qs eat the morning
"Do you take Aetna?" - 12-minute call. Multiply by 8 a morning. Front desk never reaches the patient at the desk.
Without Seekadu
Insurance Qs eat the morning
"Do you take Aetna?" - 12-minute call. Multiply by 8 a morning. Front desk never reaches the patient at the desk.
With Seekadu
Chatbot answers in seconds
Medical chatbot checks Aetna against accepted list, quotes co-pay band, books the consult. Front desk freed.
Without Seekadu
Patient asks 'is this serious?'
Generic chatbot answers with a guess. One wrong answer = liability + lost trust. Practice doesn't notice for days.
Without Seekadu
Patient asks 'is this serious?'
Generic chatbot answers with a guess. One wrong answer = liability + lost trust. Practice doesn't notice for days.
With Seekadu
Escalated to clinician
Medical chatbot detects clinical-question intent, escalates to Dr. Patel via omnichannel inbox. Patient gets a clinician within 15 min.
Without Seekadu
Refill frantic call
5pm Friday - patient calls about a refill. Voicemail. Refill missed. Continuity broken.
Without Seekadu
Refill frantic call
5pm Friday - patient calls about a refill. Voicemail. Refill missed. Continuity broken.
With Seekadu
Refill triaged in 30s
Medical chatbot checks eligibility (>6mo on med, <12mo since consult, non-controlled), auto-routes to Dr. Patel for one-tap approval.
Want this patient day for your practice?
What your medical chatbot actually knows about your practice.
Plug into Athenahealth, Epic, Cerner, NextGen, Practice Fusion, SimplePractice, or Tebra. Your AI chatbot for healthcare reads patient context live, follows your triage protocol, applies your refill rules, and escalates anything clinical to your on-call. Multi-clinician practices see every conversation in one queue with per-specialty routing, and conversation history stays in your data region (HIPAA BAA / GDPR DPA by default).
Specialties + clinician roster
Per-specialty availability (primary care, behavioural health, paediatrics, dermatology), consultation durations, on-call rotation.
Insurance carriers + plans
Accepted carriers (BlueCross, Aetna, UHC, Medicare, NHS, НЗОК), co-pay bands per consultation type, self-pay rates.
Triage protocol
Severity flags (routine / urgent next-day / emergency / 911-112-988), on-call paging rules, specialty-specific guardrails.
Refill rules per medication
6-month stable + 12-month consult + non-controlled-substance gate. Controlled substances never auto-route.
Compliance + safety
HIPAA BAA, GDPR DPA, never diagnose, never recommend treatment, always escalate clinical questions.
Seekadu AI
Trained
Practice + clinicians
GP · Derm · Cardio · Peds
Insurance carriers
Aetna · BCBS · UHC · Cigna
Appointment book
Real-time EHR
Triage protocol
L1-L4 triage
911 / 112 / 988
911 · 112 · 988
Refill rules
Per-medication
Follow-up cadence
Day 1 / 7 / 30
HIPAA BAA / GDPR DPA
Live + tracked
Every patient conversation - safely automated.
From a 02:00 chest-pain DM to a 5pm Friday refill - medical chatbot handles every conversation type with clinical safety guardrails baked in.
Every patient message answered safely - including the ones at 02:00.
38% of patient messages arrive outside the 9-to-5 (Klara 2025). Without an AI chatbot for healthcare, those messages sit in voicemail. With one, they're answered from your knowledge base - hours, insurance, parking, intake - and anything clinical routes to your on-call clinician. No diagnosis, no treatment recommendation, no clinical reassurance.
- Answers non-clinical patient questions 24/7 from your knowledge base
- Detects clinical-question intent and escalates to the on-call clinician
- Emergency-keyword detection - 911 / 112 / 988 prompt + on-call page
- Audit trail on every conversation, encrypted in transit and at rest
- HIPAA BAA signed for US deployments, GDPR DPA for EU + BG
Patient message answered · Insurance verified · Appointment booked · 60s end-to-end
Where does your AI chatbot for healthcare live?
How a medical chatbot moves safety + capture + retention.
Outcome ranges modelled on our pilot practices and published industry benchmarks (Klara, Phreesia, MGMA, BMC Health Services Research, Solutionreach).
Safety incidents across pilot practices in 14 months
Lift in after-hours patient capture from 24/7 WhatsApp + SMS coverage
No-show rate reduction with 24h + 2h same-channel reminders
HIPAA
BAA signed for every US deployment
<15min
Avg time-to-clinician for emergency triage
12-15 hrs/wk
Front-desk time recovered per clinician
8+ lang
Auto-detected from the patient's first message
What practices on Seekadu typically see.
Illustrative profiles modelled on real outcome ranges across our pilot practices - names and exact figures composite, not individual customer quotes.
Dr. Priya Patel
Owner, Patel Family Practice · 4 providers · Birmingham
The AI chatbot handles every after-hours message - answers what's safe, escalates what's not. Zero safety incidents in 14 months. The front desk gets the morning back.
+38%
After-hours capture
month one
0
Safety incidents
14 months
100%
Clinical escalation
to on-call
15 min
Setup
to first conversation
Dr. Marcus Chen
Owner, Lakeside Mental Health · 8 providers · Seattle
Behavioural health is the highest-stakes category for AI chatbot safety. Seekadu gives patients somewhere to land before A&E, with 988 fallback baked in. We sleep better - and so do our patients.
100%
After-hours triage
with 988 fallback
−64%
No-show rate
25% → 9%
+22%
Patient retention
8 weeks
HIPAA
BAA signed
compliant
Dr. Anna Petrova
Co-owner, Sunshine Paediatrics · 3 providers · Sofia
Parents DM at all hours about fevers and rashes. The chatbot triages with paediatric guardrails, escalates to on-call, and 112 fallback is always given for severe symptoms. 12 months, 0 misdiagnosis.
100%
Paediatric guardrails
active on every chat
0
Misdiagnosis
12 months
8 lang
Auto-detected
for parents
<15min
On-call response
emergencies
Dr. Karim Reza
Owner, Eye Clinic · 12 providers · Birmingham
Specialist referrals used to fall through. Now the chatbot sends day 1, 7, 30 follow-ups, flags concerning responses, and the GP sees the full thread. Follow-up completion up 28%.
+28%
Follow-up completion
post-AI
94%
Referrals tracked
end-to-end
100%
EHR logging
all check-ins
+£11k
Recovered revenue
first 90d
Dr. Sarah Lindgren
Owner, Northgate Urgent Care · 6 providers · Manchester
Urgent care lives or dies by triage accuracy. The medical chatbot routes safe questions, escalates clinical ones, and triggers 112 the instant an emergency keyword appears. 12 months in: zero clinical incidents, and on-call only gets paged for what they actually need to see.
+44%
Safe triage handled
vs baseline
100%
Emergency → 112 prompt
keyword detected
−68%
False on-call pages
post-AI
GDPR DPA
Signed + active
UK + EU
Dr. Priya Patel
Owner, Patel Family Practice · 4 providers · Birmingham
The AI chatbot handles every after-hours message - answers what's safe, escalates what's not. Zero safety incidents in 14 months. The front desk gets the morning back.
+38%
After-hours capture
month one
0
Safety incidents
14 months
100%
Clinical escalation
to on-call
15 min
Setup
to first conversation
Dr. Marcus Chen
Owner, Lakeside Mental Health · 8 providers · Seattle
Behavioural health is the highest-stakes category for AI chatbot safety. Seekadu gives patients somewhere to land before A&E, with 988 fallback baked in. We sleep better - and so do our patients.
100%
After-hours triage
with 988 fallback
−64%
No-show rate
25% → 9%
+22%
Patient retention
8 weeks
HIPAA
BAA signed
compliant
Dr. Anna Petrova
Co-owner, Sunshine Paediatrics · 3 providers · Sofia
Parents DM at all hours about fevers and rashes. The chatbot triages with paediatric guardrails, escalates to on-call, and 112 fallback is always given for severe symptoms. 12 months, 0 misdiagnosis.
100%
Paediatric guardrails
active on every chat
0
Misdiagnosis
12 months
8 lang
Auto-detected
for parents
<15min
On-call response
emergencies
Dr. Karim Reza
Owner, Eye Clinic · 12 providers · Birmingham
Specialist referrals used to fall through. Now the chatbot sends day 1, 7, 30 follow-ups, flags concerning responses, and the GP sees the full thread. Follow-up completion up 28%.
+28%
Follow-up completion
post-AI
94%
Referrals tracked
end-to-end
100%
EHR logging
all check-ins
+£11k
Recovered revenue
first 90d
Dr. Sarah Lindgren
Owner, Northgate Urgent Care · 6 providers · Manchester
Urgent care lives or dies by triage accuracy. The medical chatbot routes safe questions, escalates clinical ones, and triggers 112 the instant an emergency keyword appears. 12 months in: zero clinical incidents, and on-call only gets paged for what they actually need to see.
+44%
Safe triage handled
vs baseline
100%
Emergency → 112 prompt
keyword detected
−68%
False on-call pages
post-AI
GDPR DPA
Signed + active
UK + EU
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Clinical-safety questions, answered.
Everything clinical-practice owners ask before switching on a medical chatbot.
Book a demo for healthcare →Never diagnose. Always escalate. Patient-safety first.
HIPAA-compliant medical chatbot that handles every patient conversation safely - intake, triage, insurance, refills, follow-up. Strict clinical safety guardrails. 911 / 112 / 988 fallback baked in. Sits on top of your EHR, never replaces it.
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14-day pilot · BAA available · Live in 15 minutes
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