CRM for dental practice
- patient record + chat + treatment plan - one source
CRM for dental practice powered by AI - captures every patient touchpoint across WhatsApp, Instagram, the patient portal, and website chat, and writes enriched patient-engagement data back to your dental PMS in real time. Built for independent and group dental practices on Dentrix, Eaglesoft, Open Dental, Curve, iDentistSoft, and Practice-Web (with NexHealth / Sesame Communications / Solutionreach connectivity). 6-month hygiene + 3-month perio recall waves automated on WhatsApp, insurance verification + pre-treatment estimate routed to front-desk (never patient), cancellation → waitlist fill in under 3 minutes, cosmetic consult leads from Instagram reels qualified + booked, 24h post-op structured check-in escalates flagged responses to the on-call dentist. HIPAA BAA / GDPR DPA on Pro+ plans. Never diagnoses, never recommends procedures, never quotes guaranteed clinical pricing - every clinical question routes to a practitioner.
Riverside Dental
Replied in 38 seconds · 14:32 Tue
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6-month recall via email at 11% reply
Hygiene + perio drops off the chair, perio patients drift to retail-clinic alternatives, the recall queue blocks 8 hours of front-desk admin a week
Insurance verification = 24h roundtrip
Patient calls, front-desk calls payer, copay surprise at the chair - friction at every step, never resolved in one touch
Same-day cancellations = dead chair time
Hygienist sits idle 90 minutes, $200-$400 of operatory revenue evaporates - no waitlist fill, no call-around
Cosmetic Instagram DMs ghosted
Veneer + implant + whitening enquiries arrive in the Instagram DM queue at 21:00, front-desk picks them up 14h later, patient already booked the practice down the road
Trusted by businesses already using Seekadu
What a dental Thursday looks like with CRM for dental practice on the line.
The same patient touchpoints arrive. The difference is what happens when recall runs on WhatsApp, insurance routes to the front-desk, cancellations fill from the waitlist, cosmetic leads are qualified in chat, and clinical questions always reach a practitioner.
Without Seekadu
Scheduler review = 200 due recalls
200 hygiene + perio patients due this month. Email recall gets 11% reply. 178 patients miss the prompt. Hygiene book sparse 3 weeks out.
Without Seekadu
Scheduler review = 200 due recalls
200 hygiene + perio patients due this month. Email recall gets 11% reply. 178 patients miss the prompt. Hygiene book sparse 3 weeks out.
With Seekadu
WhatsApp recall at 37% reply
AI runs the 6-month hygiene + 3-month perio cadence via WhatsApp with one-tap rebook. 74 patients re-engage, hygiene book full 3 weeks out.
Without Seekadu
Insurance copay leak
Patient asks about veneer pricing in chat. Without guardrails, AI could quote a price that turns out wrong → PHI / billing dispute / lost trust.
Without Seekadu
Insurance copay leak
Patient asks about veneer pricing in chat. Without guardrails, AI could quote a price that turns out wrong → PHI / billing dispute / lost trust.
With Seekadu
Routed to front-desk, never to patient
AI captures member ID, runs Dentrix eligibility, builds pre-treatment estimate, surfaces range to front-desk team. Patient told 'team will confirm at visit'. Zero leak.
Without Seekadu
Cancellation = dead chair
Patient cancels 14:30 hygiene 30 minutes out. Front-desk calls down the waitlist for 20 minutes, nobody picks up. Chair sits empty.
Without Seekadu
Cancellation = dead chair
Patient cancels 14:30 hygiene 30 minutes out. Front-desk calls down the waitlist for 20 minutes, nobody picks up. Chair sits empty.
With Seekadu
Waitlist fill in <3 min
AI scans waitlist on cancellation, matches Maria (same hygienist preference), sends WhatsApp accept link. Confirmed in 90 seconds. Chair stays full.
Without Seekadu
Post-op black box
Patient had implant placement Thursday. We see them again at the 7-day check. Find out they were in pain day-2, didn't message, complication caught late.
Without Seekadu
Post-op black box
Patient had implant placement Thursday. We see them again at the 7-day check. Find out they were in pain day-2, didn't message, complication caught late.
With Seekadu
24h structured check-in
AI sends post-op WhatsApp 24h after: pain 0-10, swelling, bleeding, antibiotic tolerance. Routine response → logged. Flagged response → routed to on-call dentist.
Want this practice day for your dental clinic?
What your CRM for dental practice actually knows.
Plug into Dentrix, Eaglesoft, Open Dental, Curve, iDentistSoft, or Practice-Web (via NexHealth / Sesame Communications / Solutionreach). CRM for dental practice reads your dentist + hygienist roster + chair availability, in-network insurance carriers + verification workflow, recall cadence per service, intake form fields, and escalation protocols - and converts every patient touchpoint into an enriched, billing-routed, recall-tagged patient record. Never diagnoses, never recommends procedures, never quotes guaranteed clinical pricing - always escalates clinical questions to a practitioner.
Dentist + hygienist roster
Per-practitioner specialism (general / cosmetic / perio / endo / ortho / pediatric), chair assignment, recall ownership, treatment-plan authority.
Intake fields per treatment
Chief concern format + current meds + allergies + dental history + insurance + emergency contact - captured pre-visit via WhatsApp.
Insurance verification workflow
In-network carriers, Dentrix / Eaglesoft / Open Dental + NexHealth integration, front-desk routing, no patient-facing guaranteed price quotes.
Recall cadences per service
6-month hygiene, 3-month perio maintenance, annual exam, post-op follow-up, ortho check - per-service WhatsApp cadence + rebook flow.
HIPAA + escalation protocols
BAA / DPA in place, PHI encrypted, region-pinned storage, every clinical question escalates to a dentist - never AI.
Seekadu AI
Trained
Dentist + hygienist roster
Per chair
Intake fields
Per treatment
Insurance carriers
In-network rules
Recall cadences
6m / 3m / annual
Patient panel
Per dentist
Escalation rules
GP · Derm · Cardio · Peds
Languages
30+ auto-detect
HIPAA BAA / GDPR DPA
On Pro · Scale · Custom
Every patient touchpoint - captured + routed safely.
From a Monday recall wave to a Friday post-op check-in - CRM for dental practice handles every patient moment with HIPAA-aware guardrails and full dental PMS write-back.
6-month hygiene recall + 3-month perio maintenance - run on WhatsApp, not email.
Recall is the highest-LTV automation in a dental practice. The AI scans your Dentrix / Eaglesoft / Open Dental patient panel for 6-month hygiene due dates, 3-month perio maintenance, annual exam recall, post-op follow-up - sends a tailored WhatsApp recall per service window with one-tap rebook, writes the outcome (rebooked / declined / pending) back to the patient record + recall queue. Recall conversion typically lifts 25-40% vs email-only.
- Scans dental PMS panel for due dates: 6-month hygiene, 3-month perio, annual exam, ortho check
- Tailored recall WhatsApp per service window with one-tap rebook link
- Writes outcome (rebooked / declined / pending) back to Dentrix / Eaglesoft / Open Dental
- Lapsed-patient reactivation: 4-8% on 12+ month dormant panels
- Recall conversion lifts 25-40% vs email-only campaigns
6-month recall rebooked · PMS updated · Reminder scheduled
Where does your CRM for dental practice live?
How CRM for dental practice moves recall + waitlist + cosmetic lead capture.
Illustrative - outcome ranges modelled on our pilot dental practices and published industry benchmarks (ADA, MGMA-Dental, Dentrix, NexHealth, Sesame Communications). Individual results vary.
6-month hygiene recall conversion via WhatsApp vs 11% baseline on email-only campaigns
Cancellation → waitlist fill rate same-day on WhatsApp accept link
Cosmetic consult capture lift from Instagram + website chat lead qualification
<60s
Insurance verification latency vs 24h baseline
0
PHI-leak incidents - coverage never quoted as guaranteed to patient
<3 min
Cancellation → waitlist fill latency
8+ lang
Auto-detected for diverse patient panels
What dental practices on Seekadu typically see.
Illustrative profiles modelled on real outcome ranges across our pilot practices - names and exact figures composite, not individual patient quotes. Never reflects clinical outcomes.
Dr. Priya Patel
DDS, Riverside Dental · 4 chairs · Austin TX
Recall via email was 11% reply rate. Recall via WhatsApp on the AI is 37%. The AI handles 6-month hygiene + 3-month perio + post-op follow-up cadence on Dentrix, writes outcomes back to the patient record. I went from drowning in recall admin to a clean recall queue every Monday morning, and the hygiene book is full 3 weeks out.
+37%
Recall conversion rate
WhatsApp vs 11% email
+$58k/yr
Recall revenue lift
post-launch
−8h/wk
Admin time on recalls
automated cadence
15 min
Setup
to first auto recall
Dr. Liam O'Sullivan
Owner, Dublin Smile Clinic · 6 chairs · Dublin
We had 1,800 patients who hadn't been in for 12+ months. The AI re-engaged 5.8% of them in 90 days - that's 104 patients back on the recall queue, hygiene book + perio maintenance restored. €72k of revenue retained that would have walked to the practice down the road.
5.8%
Lapsed-patient reactivation
90 days
104
Patients back on recall
from 1,800 dormant
+€72k/yr
Revenue retained
reactivated cohort
100%
Hygiene continuity restored
perio cohort
Dr. Hannah Klein
DDS, Bremen Zahnarztpraxis · 8 chairs · Bremen
Same-day cancellations used to be dead chair time. Now the AI scans the waitlist on cancellation, matches by hygienist + day + treatment type, sends WhatsApp to 1-3 candidates. 71% fill rate. We protect €1,400 a week in operatory revenue that used to evaporate.
71%
Cancellation→waitlist fill rate
same-day
+€1,400/wk
Operatory revenue protected
from saved chairs
<3 min
Fill latency
cancellation to confirmed
8 lang
Auto-detected
German / English / Turkish
Dr. Sofia Reyes
Director, Madrid Dental Studio · 3 chairs · Madrid
Cosmetic enquiries from our Instagram reels used to get lost in the DM queue - patients ghosted before the front desk could call back. The AI captures the lead in chat, qualifies on treatment type + insurance, books the consult, tags Instagram as the source. Veneer + implant consults up 42%, and we finally know which reel is converting.
+42%
Cosmetic consult capture
Instagram-source leads
100%
Lead-source attribution
captured in chat
+€96k/yr
Cosmetic revenue lift
post-launch
<60s
Lead capture latency
vs 4-24h baseline
Dr. Marcus Tanaka
Founder, Tanaka Dental · 10 chairs · São Paulo
Post-op was a black box - we'd see the patient at the 7-day check and find out they'd been in pain for 3 days. The AI runs a structured 24h post-op check-in via WhatsApp, escalates anything flagged to the on-call dentist. Patients feel cared for, we catch complications early, post-op CSAT went from 4.2 to 4.8.
+0.6 pts
Post-op CSAT
4.2 → 4.8
100%
Post-op check-ins delivered
24h after procedure
8
Early complications caught
vs 7-day check baseline
0
PHI-leak incidents
since launch
Dr. Priya Patel
DDS, Riverside Dental · 4 chairs · Austin TX
Recall via email was 11% reply rate. Recall via WhatsApp on the AI is 37%. The AI handles 6-month hygiene + 3-month perio + post-op follow-up cadence on Dentrix, writes outcomes back to the patient record. I went from drowning in recall admin to a clean recall queue every Monday morning, and the hygiene book is full 3 weeks out.
+37%
Recall conversion rate
WhatsApp vs 11% email
+$58k/yr
Recall revenue lift
post-launch
−8h/wk
Admin time on recalls
automated cadence
15 min
Setup
to first auto recall
Dr. Liam O'Sullivan
Owner, Dublin Smile Clinic · 6 chairs · Dublin
We had 1,800 patients who hadn't been in for 12+ months. The AI re-engaged 5.8% of them in 90 days - that's 104 patients back on the recall queue, hygiene book + perio maintenance restored. €72k of revenue retained that would have walked to the practice down the road.
5.8%
Lapsed-patient reactivation
90 days
104
Patients back on recall
from 1,800 dormant
+€72k/yr
Revenue retained
reactivated cohort
100%
Hygiene continuity restored
perio cohort
Dr. Hannah Klein
DDS, Bremen Zahnarztpraxis · 8 chairs · Bremen
Same-day cancellations used to be dead chair time. Now the AI scans the waitlist on cancellation, matches by hygienist + day + treatment type, sends WhatsApp to 1-3 candidates. 71% fill rate. We protect €1,400 a week in operatory revenue that used to evaporate.
71%
Cancellation→waitlist fill rate
same-day
+€1,400/wk
Operatory revenue protected
from saved chairs
<3 min
Fill latency
cancellation to confirmed
8 lang
Auto-detected
German / English / Turkish
Dr. Sofia Reyes
Director, Madrid Dental Studio · 3 chairs · Madrid
Cosmetic enquiries from our Instagram reels used to get lost in the DM queue - patients ghosted before the front desk could call back. The AI captures the lead in chat, qualifies on treatment type + insurance, books the consult, tags Instagram as the source. Veneer + implant consults up 42%, and we finally know which reel is converting.
+42%
Cosmetic consult capture
Instagram-source leads
100%
Lead-source attribution
captured in chat
+€96k/yr
Cosmetic revenue lift
post-launch
<60s
Lead capture latency
vs 4-24h baseline
Dr. Marcus Tanaka
Founder, Tanaka Dental · 10 chairs · São Paulo
Post-op was a black box - we'd see the patient at the 7-day check and find out they'd been in pain for 3 days. The AI runs a structured 24h post-op check-in via WhatsApp, escalates anything flagged to the on-call dentist. Patients feel cared for, we catch complications early, post-op CSAT went from 4.2 to 4.8.
+0.6 pts
Post-op CSAT
4.2 → 4.8
100%
Post-op check-ins delivered
24h after procedure
8
Early complications caught
vs 7-day check baseline
0
PHI-leak incidents
since launch
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Dental practice questions, answered.
Everything practice managers + owner-dentists ask before switching on CRM for dental practice.
Book a demo for your practice →Run every recall. Route every insurance. Fill every cancelled chair.
CRM for dental practice - runs natively on Dentrix, Eaglesoft, Open Dental, Curve, iDentistSoft, Practice-Web via NexHealth / Sesame Communications / Solutionreach. 6-month hygiene + 3-month perio recall on WhatsApp, insurance routes to front-desk, cancellation → waitlist fill in under 3 minutes, cosmetic consults qualified from Instagram + website chat, 24h post-op check-in escalates flagged responses to the on-call dentist. HIPAA BAA / GDPR DPA on Pro and Enterprise plans. Never diagnoses, never recommends procedures, never quotes guaranteed clinical pricing - always escalates clinical questions to a practitioner. Live in 15 minutes.
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