Restaurant messaging automation
- bookings, reminders, no-show recovery on WhatsApp in 30+ languages
Restaurant messaging automation powered by AI - runs every outbound diner touchpoint on the official WhatsApp Business API in 30+ languages. 24h booking confirmation + reminder, no-show recovery 4-6h pre-cover, cancellation backfill on Resy / SevenRooms waitlist in 90 min, multilingual booking + allergen confirm written back to POS cover sheet, deposit + group booking confirmation for NYE / Valentine's / party-of-8+, Day +1 post-cover review ask + loyalty trigger. Built for independent and multi-site restaurants on OpenTable, Resy, SevenRooms, Toast, Square, and Lavu - Seekadu sits on top of the POS / booking platform as the messaging layer, never replaces it. Meta-approved template messages keep transactional + marketing lanes cleanly separated, multilingual templates approved per language. 90%+ open rate on WhatsApp templates vs 18-22% on email confirmations. Friday-Saturday no-show rate drops 18% to 6% in 90 days, cancellation backfill conversion 35-55% in 90-min window, deposit collection 88-96% on WhatsApp vs 52% email-only baseline, post-cover review rate +25-40%, repeat-diner direct rebook 8-14%. 60-min cache TTL on table + service-time so quotes never go stale. Phone is NOT a Seekadu channel. GDPR DPA on Pro+ plans for EU/UK venues. Live in 15 minutes once Meta approves your template set per language (1-3 business days per language). 14-day trial requires a credit card.
Trattoria Bella
Replied in 9 seconds · 20:00 Mon
Powered by seekadu
Friday-Saturday no-show rate at 18%
Independent + multi-site restaurants - email reminders ignored, SMS nudges 4% reply, no multilingual WhatsApp routing for 24h confirm + day-of arrival. Empty €180 covers on a Friday at 20:00 - €164k/yr walks past the venue
Email cancellation backfill at 6% reply
Resy / SevenRooms cancellation at Friday 18:00 - backfill email goes out at 18:30, 6% open, 0% backfilled. The €180 table sits empty for the service. No WhatsApp waitlist push, no dormant-diner panel reactivation
Allergen mistake on the tasting menu
Omakase venue with a shellfish allergen brief that never reached the BOH because the email confirm at 22% open never asked. Service-killing risk on a €280 cover. No multilingual WhatsApp allergen confirm written back to the POS cover sheet
NYE deposit at 28% collection on email
20-cover venue, NYE party-of-12 booking with a €600 deposit on email. 52% open, 28% paid. €432 of deposit revenue uncollected, table held against no payment. No WhatsApp transactional template with one-tap payment link
Trusted by businesses already using Seekadu
What a restaurant cover looks like with restaurant messaging automation on the line.
The same bookings, allergen flags, cancellations, and post-cover reviews arrive. The difference is what happens when the 24h confirm runs at 78% reply on WhatsApp, the Friday-night cancellation backfills at 47% conversion in 90 min, the multilingual allergen confirm hits the POS cover sheet before the BOH starts prep, and the Day +1 post-cover review ask closes a Google 5-star + a loyalty rebook.
Without Seekadu
Email confirm at 22% open
Standard email confirmation fires at booking time. 22% open. Diner arrives tomorrow not knowing parking, dress code, service-time start. Maître d' re-explains 6 times pre-service. Allergen flag never written back to the POS cover sheet - BOH preps generic.
Without Seekadu
Email confirm at 22% open
Standard email confirmation fires at booking time. 22% open. Diner arrives tomorrow not knowing parking, dress code, service-time start. Maître d' re-explains 6 times pre-service. Allergen flag never written back to the POS cover sheet - BOH preps generic.
With Seekadu
WhatsApp confirm at 92% open
Booking-time multilingual WhatsApp template: confirms party-size, asks about allergens + dietary, surfaces parking + dress code + tasting-menu start time. Diner replies in 90 seconds. Allergen flag written to POS cover sheet - BOH preps allergen-aware service for tomorrow.
Without Seekadu
Email 24h reminder at 22% open
Email reminder fires Day -1 morning. 22% open. Diner forgot, doesn't re-confirm, no-show at 20:00 tomorrow. Table 12 sits empty for the service window. Friday-Saturday no-show rate: 18%. €180 cover walks.
Without Seekadu
Email 24h reminder at 22% open
Email reminder fires Day -1 morning. 22% open. Diner forgot, doesn't re-confirm, no-show at 20:00 tomorrow. Table 12 sits empty for the service window. Friday-Saturday no-show rate: 18%. €180 cover walks.
With Seekadu
WhatsApp 24h reminder at 78% reply
Day -1 multilingual WhatsApp 24h reminder: 'Looking forward to tomorrow 20:00 for 4 - any change?' Diner replies 'actually +1, can we do 5?' AI checks table cap (table 12 holds 6), confirms updated booking, writes party-size +1 back to the POS cover sheet.
Without Seekadu
Cancellation at 18:00 - table empty
Friday 18:00 - Marco cancels, family emergency. Resy / SevenRooms surfaces the cancellation 90 min before the 20:00 cover. Email backfill goes out 18:30: 6% open, 0% backfilled. Table 12 sits empty for the Friday service. −€180.
Without Seekadu
Cancellation at 18:00 - table empty
Friday 18:00 - Marco cancels, family emergency. Resy / SevenRooms surfaces the cancellation 90 min before the 20:00 cover. Email backfill goes out 18:30: 6% open, 0% backfilled. Table 12 sits empty for the Friday service. −€180.
With Seekadu
WhatsApp waitlist backfill at 47% in 90 min
18:01 - AI fires multilingual WhatsApp to Resy waitlist top-3 + dormant-diner panel: 'Table for 2 just opened tonight 20:00 - want it?' Lukas replies 18:08 'yes please.' Allergen note (gluten) on file written to POS. €180 cover recovered, BOH prepped clean.
Without Seekadu
Email review ask at 6% reply
Standard post-cover email Day +1: 'how was your meal?' 6% reply. Google + TripAdvisor reviews sit at 8.7. Loyalty trigger never fires - Marco's next cover drifts to a competitor 3 weeks later. No repeat-diner WhatsApp rebook channel.
Without Seekadu
Email review ask at 6% reply
Standard post-cover email Day +1: 'how was your meal?' 6% reply. Google + TripAdvisor reviews sit at 8.7. Loyalty trigger never fires - Marco's next cover drifts to a competitor 3 weeks later. No repeat-diner WhatsApp rebook channel.
With Seekadu
WhatsApp review ask + loyalty trigger
Day +1 multilingual WhatsApp review ask on positive-sentiment Marco only - one-tap Google + TripAdvisor + The Fork links. 5-star Google posted in 4 minutes. Loyalty trigger fires: 'earned 2x stars, complimentary aperitivo on your next cover in 30 days.' Marco rebooks Day +18.
Want this cover shape for your venue?
What your restaurant messaging automation actually knows.
Plug into OpenTable, Resy, SevenRooms, Toast, Square, or Lavu. Restaurant messaging automation reads your live reservation table, table inventory + party-size limits, service-time SLA, allergen list, multilingual template set (30+ languages), deposit + group booking T&Cs, NYE + Valentine's calendar, 60-min cache TTL on table + service-time, GDPR DPA on file - and runs every outbound template message on the WhatsApp Business API. Sits ON TOP of the POS / booking platform - never replaces the reservation source of truth.
POS / booking platform sync
OpenTable + Resy + SevenRooms + Toast + Square + Lavu - Seekadu sits on top as the messaging layer, never replaces the POS reservation source of truth. Writes back attributed cover + backfill + deposit revenue per reservation. Per-venue routing for multi-site restaurant groups.
Meta WhatsApp template approval
Meta-approved templates submitted per language at onboarding - 24h booking confirmation, day-of arrival reminder, no-show recovery nudge, cancellation backfill push, deposit + group booking confirmation, post-cover review ask, loyalty trigger. Utility vs marketing category classification per template; 1-3 business days approval per language.
Multilingual (30+ languages)
Auto-detects diner language from inbound WhatsApp message - English, Spanish, French, German, Italian, Portuguese, Japanese, Mandarin, Korean, Arabic, Russian, Turkish, Polish, Dutch, Swedish, Norwegian, Indonesian, Thai, Vietnamese, and 10+ more. Templates approved per language.
Service-time SLA + 60-min cache TTL
Per-venue service-time rules - lunch / dinner / brunch / late-service windows. Table inventory + party-size limits cached for 60 minutes from POS - keeps quotes accurate, prevents over-booking, AI never invents table availability. Live POS lookup on confirm step before write-back to cover sheet.
GDPR diner data
GDPR DPA on Pro+ plans for EU/UK venues - AES-256 at rest, TLS 1.3 in transit, conversation logs region-pinned (EU / UK / US / APAC), 24-month default retention, Article 17 erasure within 30 days. SOC 2 Type II maintained. One-tap unsubscribe on every marketing-category template.
Seekadu AI
Trained
POS / booking platform sync
OpenTable + 5 more
Meta template approval
30+ languages · 1-3 days each
Multilingual templates
30+ languages
Service-time SLA
Per-venue rules
Allergen + dietary flag
BOH-routed
Deposit + group T&Cs
NYE / Valentine's
Diner LTV cohort
POS-enriched
GDPR diner data
On Pro · Scale · Custom
Every outbound diner touchpoint - automated on the WhatsApp Business API.
From a 24h booking confirmation that asks the allergen question in Japanese to a Friday 18:00 cancellation backfilled in 90 minutes - restaurant messaging automation handles every outbound moment with Meta-approved multilingual template messages, GDPR-aware guardrails, and full OpenTable / Resy / SevenRooms / Toast write-back.
24h before tomorrow's 20:00 cover - multilingual WhatsApp confirm at 78% reply vs 22% on email.
24h is the canonical no-show defence window for any independent or multi-site restaurant. 24h before the booking, the AI reads the confirmed reservation out of OpenTable / Resy / SevenRooms / Toast / Square / Lavu and fires a multilingual WhatsApp template - confirms party-size, asks about allergens, surfaces dietary requirements, and offers a one-tap change-time or change-party-size option. Confirmation rate runs 70-85% vs 22% open on email confirmations. The AI books any party-size or time change in-thread and writes it back to the POS / booking platform cover sheet so the maître d' walks into service with a clean confirmed run-sheet.
- Reads confirmed reservations out of OpenTable / Resy / SevenRooms / Toast / Square / Lavu
- 24h before cover - multilingual WhatsApp template in diner's preferred language (30+)
- Explicit party-size + allergen + dietary confirm, one-tap change-time button
- Confirmation rate 70-85% vs 22% on email - writes change back to the POS cover sheet
- Maître d' walks into service with a clean confirmed run-sheet, no last-minute scramble
24h confirm sent · Party-size updated · Allergen confirmed · POS cover sheet updated
Where does your restaurant messaging automation live?
How restaurant messaging automation moves no-show rate + cancellation backfill + post-cover review.
Illustrative - outcome ranges modelled on our pilot restaurants and published industry benchmarks (OpenTable, Resy, SevenRooms). Individual results vary.
WhatsApp template open rate on 24h confirm + deposit vs 18-22% on email
Cancellation backfill conversion in 90 min on Friday-night waitlist push
Drop in Friday-Saturday no-show rate post 24h WhatsApp confirm launch
30+
Languages auto-detected on inbound WhatsApp
88-96%
NYE / Valentine's deposit collection rate
+25-40%
Post-cover Google + TripAdvisor review rate
8-14%
Repeat-diner direct rebook on Day +1 loyalty trigger
What restaurants on Seekadu typically see.
Illustrative profiles modelled on real outcome ranges across our pilot restaurants - names and exact figures composite, not individual client quotes.
James Whitfield
Owner, Trattoria Bella · 48 covers · London Soho
60 covers a night, Friday-Saturday no-show rate sat at 18%. Email reminders opened 22%, SMS nudges 4% reply. WhatsApp 24h confirm dropped no-shows to 6% in 90 days. Backfill on cancellations runs 47% - Resy waitlist closes in 90 min. €164k recovered revenue in 12 months on the no-show + backfill side alone. OpenTable cover sheet sees the party-size and allergen change before service.
18% → 6%
Friday-Saturday no-show rate
12 months post-launch
47%
Cancellation backfill conversion
90-min Resy waitlist window
+€164k/yr
Recovered cover revenue
no-show + backfill side
15 min
Setup
to first WhatsApp template
Andrea Vázquez
Co-Owner, Casa Madero · 72 covers · Mexico City Roma Norte
Casual mid-range, 90 covers Tue-Sun. SevenRooms held the bookings, no outbound channel beyond email. Cancellation backfill on a Friday at 18:00 used to mean an empty table - we'd lose €1,800 of covers a night to no-shows. Seekadu WhatsApp backfill on the waitlist + dormant diner panel closes 52% in 90 min. €92k recovered in 8 months. Bilingual ES + EN handled in the diner's language.
52%
Friday-night backfill conversion
WhatsApp waitlist push
+€92k
Recovered cover revenue
8-month period
ES + EN
Multilingual diner handling
auto-detect from inbound
8.7 → 9.3
Google review rating
post-cover WhatsApp review ask
Hiroshi Tanaka
Chef-Owner, Omakase Tanaka · 36 covers · Tokyo Ginza
Omakase, 8 seats, ¥28,000 per cover. Allergen mistake is a service-killing risk - and historically the FOH had to chase it on the day. WhatsApp 24h confirm in Japanese + English + Mandarin explicitly asks about allergens, writes it straight to the cover sheet. Zero allergen misses in 14 months. CSAT lifted +4 points on the omakase cohort. Tabelog rating 4.2 → 4.6.
0
Allergen misses
14 months post-launch
+4 pts
CSAT lift
omakase cohort, allergen-aware service
4.2 → 4.6
Tabelog rating
post-cover WhatsApp review ask
3 lang
Daily WhatsApp volume
JA / EN / ZH auto-detect
Inês Carvalho
Owner, Bistrô Alfama · 90 covers · Lisbon
20 covers, EMEA mix of diners, heavy NYE + Valentine's traffic. Deposit collection used to bleed: 52% open on email, paid by 28%. WhatsApp transactional template at booking + 72h reminder lifted deposit collection to 94%. NYE 2025 - 12 covers held, €4,200 in deposits collected, zero same-night no-shows. Multilingual confirm in PT + EN + ES + FR handled in the diner's language.
94%
Deposit collection rate
vs 28% email-only baseline
€4.2k
NYE deposits collected
12 covers, zero no-shows
4 lang
Multilingual handling
PT / EN / ES / FR auto-detect
+38%
Post-cover review rate
Google + TripAdvisor + The Fork
Sarah Kingston
Ops Director, Forge & Vine · Manchester multi-site (6 venues)
6 casual-dining sites, Toast POS group-wide, 4,800 covers a week aggregate. Per-venue routing matters - diner WhatsApp to site A can't surface table inventory from site B. Seekadu handles per-venue routing with the right Toast extension per site. Group-wide: no-show rate 14% → 5%, post-cover review rate +38% in 6 months. Repeat-diner WhatsApp rebook 11%. €280k aggregate recovered revenue.
14% → 5%
Group-wide no-show rate
6 sites, 12 months
11%
Repeat-diner rebook rate
Day +1 loyalty trigger
+€280k/yr
Aggregate recovered revenue
6 sites, group-wide
100%
Per-venue Toast routing
no cross-site cover conflicts
James Whitfield
Owner, Trattoria Bella · 48 covers · London Soho
60 covers a night, Friday-Saturday no-show rate sat at 18%. Email reminders opened 22%, SMS nudges 4% reply. WhatsApp 24h confirm dropped no-shows to 6% in 90 days. Backfill on cancellations runs 47% - Resy waitlist closes in 90 min. €164k recovered revenue in 12 months on the no-show + backfill side alone. OpenTable cover sheet sees the party-size and allergen change before service.
18% → 6%
Friday-Saturday no-show rate
12 months post-launch
47%
Cancellation backfill conversion
90-min Resy waitlist window
+€164k/yr
Recovered cover revenue
no-show + backfill side
15 min
Setup
to first WhatsApp template
Andrea Vázquez
Co-Owner, Casa Madero · 72 covers · Mexico City Roma Norte
Casual mid-range, 90 covers Tue-Sun. SevenRooms held the bookings, no outbound channel beyond email. Cancellation backfill on a Friday at 18:00 used to mean an empty table - we'd lose €1,800 of covers a night to no-shows. Seekadu WhatsApp backfill on the waitlist + dormant diner panel closes 52% in 90 min. €92k recovered in 8 months. Bilingual ES + EN handled in the diner's language.
52%
Friday-night backfill conversion
WhatsApp waitlist push
+€92k
Recovered cover revenue
8-month period
ES + EN
Multilingual diner handling
auto-detect from inbound
8.7 → 9.3
Google review rating
post-cover WhatsApp review ask
Hiroshi Tanaka
Chef-Owner, Omakase Tanaka · 36 covers · Tokyo Ginza
Omakase, 8 seats, ¥28,000 per cover. Allergen mistake is a service-killing risk - and historically the FOH had to chase it on the day. WhatsApp 24h confirm in Japanese + English + Mandarin explicitly asks about allergens, writes it straight to the cover sheet. Zero allergen misses in 14 months. CSAT lifted +4 points on the omakase cohort. Tabelog rating 4.2 → 4.6.
0
Allergen misses
14 months post-launch
+4 pts
CSAT lift
omakase cohort, allergen-aware service
4.2 → 4.6
Tabelog rating
post-cover WhatsApp review ask
3 lang
Daily WhatsApp volume
JA / EN / ZH auto-detect
Inês Carvalho
Owner, Bistrô Alfama · 90 covers · Lisbon
20 covers, EMEA mix of diners, heavy NYE + Valentine's traffic. Deposit collection used to bleed: 52% open on email, paid by 28%. WhatsApp transactional template at booking + 72h reminder lifted deposit collection to 94%. NYE 2025 - 12 covers held, €4,200 in deposits collected, zero same-night no-shows. Multilingual confirm in PT + EN + ES + FR handled in the diner's language.
94%
Deposit collection rate
vs 28% email-only baseline
€4.2k
NYE deposits collected
12 covers, zero no-shows
4 lang
Multilingual handling
PT / EN / ES / FR auto-detect
+38%
Post-cover review rate
Google + TripAdvisor + The Fork
Sarah Kingston
Ops Director, Forge & Vine · Manchester multi-site (6 venues)
6 casual-dining sites, Toast POS group-wide, 4,800 covers a week aggregate. Per-venue routing matters - diner WhatsApp to site A can't surface table inventory from site B. Seekadu handles per-venue routing with the right Toast extension per site. Group-wide: no-show rate 14% → 5%, post-cover review rate +38% in 6 months. Repeat-diner WhatsApp rebook 11%. €280k aggregate recovered revenue.
14% → 5%
Group-wide no-show rate
6 sites, 12 months
11%
Repeat-diner rebook rate
Day +1 loyalty trigger
+€280k/yr
Aggregate recovered revenue
6 sites, group-wide
100%
Per-venue Toast routing
no cross-site cover conflicts
Ready to put restaurant messaging automation to work on your OpenTable, Resy, or Toast POS?
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Restaurant questions, answered.
Everything restaurant owners + GMs ask before switching on restaurant messaging automation.
Book a demo for your venue →24h booking confirm. Cancellation backfill. Allergen confirm. Post-cover review. One WhatsApp thread.
Restaurant messaging automation - runs natively on OpenTable, Resy, SevenRooms, Toast, Square, Lavu. 24h booking confirmation + reminder on the WhatsApp Business API in 30+ languages, 4-6h no-show recovery nudge, Friday-night cancellation backfill on the Resy / SevenRooms waitlist in 90 min, multilingual booking + allergen confirm written to the POS cover sheet for clean BOH prep, NYE / Valentine's / party-of-8+ deposit + group booking confirmation at 88-96% collection, Day +1 post-cover review ask + loyalty trigger. Seekadu sits on top of the POS / booking platform - never replaces the reservation source of truth. Meta-approved multilingual template messages keep transactional + marketing lanes cleanly separated, approved per language. GDPR DPA on Pro+ plans (EU/UK). Phone is NOT a Seekadu channel. Live in 15 minutes once Meta approves your template set per language (1-3 business days per language).
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